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Adam_a

Western Digital My Passport (2019) 5TB Review Discussion

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WD has released a new My Passport that is both slimmer and comes with even more capacity than previous models, up to 5TB. The device leverages USB 3.2 Gen1 for fast transfer speeds. The drive is ideal for consumers that have several photos, videos, music, and documents that they need to take with them. My Passport also allows for import from social media and cloud storage for those looking to keep memories safe. Out of the box the device is ready to go with either Windows 10 or macOS Mojave depending on which model bought. 

 

 

 

Western Digital My Passport (2019) 5TB Review

 

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Did you open it up, to look over the real drive inside?

Either WD has begun making 2.5" 5TB drives ... or they swallowed their pride and bought drives from Seagate. Finding a Seagate drive inside a WD external - now that would be a front-page story.

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Hah, can't really get at these any more without destroying the case. But this is pretty typical. New drives are almost always debuted in external enclosures like this, then get the bare drive treatment. I think they find the external space to be a less risky proving ground for new tech.

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I think you may have overlooked an important part of the WD package. The drive carries a 2-year warranty and customers should know that it is not as easy as that. This week, I could not back up my MAC on the drive. The entire week of shuttling between WD and retailer simply led to one conclusion: WD's guarantee doesn't function.

1.  I contacted Mac, who determined that it was not Time Machine but that the drive that was at fault. Told me to check with WD. Also to have drive and cable tested on another computer. 2. Went to retailer to do all that. 3. Retailer said it could be a compatibility issue since WD has special drives for Macs. Meaning, WD's retailer shouldn't have sold me the drive in the first place. OK. Retailer's idiocy. 3. Said to have drive replaced. Contacted WD, who said they could replace drive, but I had to send it in, and all data would be lost. 5. Very politely gave me contacts for data recovery, which was quoted at $3-500. So, in fact, the malfunctioning drive could not be replaced, not without me spending recovery cost. Yes, WD does offer courier service, but guess what? This is another $50 or thereabouts. Either way, it means that you really have a guarantee for a return of a product that really cannot be returned.

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The only diff between generic- and Mac-friendly drives is how they're preformatted. Mac drives come formatted HFS+ (Mac OS Extended - Journaled). PC drives come formatted NTFS or ExFAT. Just reformat as needed - it's the same drive either way.

Why do you need data recovery of your backup drive? Unless your main drive(s) have failed, your backup is just a backup. Swap the drive with WD, plug the new drive in, reformat as needed, and let Time Machine start over.

ps - you contacted Apple Support. You didn't contact MAC - no such party.

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