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VMware Unveils New Innovations For Workspace ONE

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In its first step to improve productivity, while simultaneously personalizing and simplifying employee experiences, VMware is introducing a concierge service. Through Workspace ONE Intelligent Hub, employees can access a virtual assistant powered by IBM Watson Assistant. Users can interact with the virtual assistant by either natural language processing (NLP) or text. VMware claims that by leveraging the new digital concierge service employees will be able to complete numerous IT- and HR-related tasks such as procuring and registering a new device, troubleshooting Wi-Fi profiles, opening and managing service desk tickets, and enrolling into company benefits. The virtual assistant will help users access organization-specific resources such as company policies, office locations and seating maps, as well as other company and team processes. For HR Support and ITSM applications, the company is using new and unique Mobile Flows integrations to further enhance productivity in Workspace ONE Intelligent Hub. 




VMware Unveils New Innovations For Workspace ONE


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