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apostolis21

New WD40EFRX clicking sound every 2 seconds

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Hello to the community. I would like your help and support for the following issue. I recently bought (3 weeks ago) a Western Digital Red 4TB, 3.5 Inches, SATA 3, 64MB, Intellipower (WD40EFRX) hard disk. I formatted the drive and accessed it through windows but when I am trying to copy and then paste a file to the drive the hard disk starts making a clicking sound every 2 seconds and windows freeze and stop responding. Can this issue be fixed or was I unlucky and got a faulty drive? How should I proceed? I have recorded the sound if you need listening to it and I could make a video of the whole process to show you how the issue begins at the first place. My experience suggests that clicking noises are a bad thing for hard disks. But how possible is that the hard disk was faulty when it left the western digital factory? I considered western digital as the best hard disk manufacturer and a very reliable company. Please advise.

Regards,
Apostolis

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Sounds dead.

Drive was good when it left the factory, it was almost certainly damaged in transit from the factory to you-- either improperly packed at some point, mishandled in shipping somewhere, or improperly handled by the reseller or retailer before it got to you.

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Thank you, it's good that it's dead now before I even started using it, I have another 6 WD red NAS drives and they work flawlessly in my raid setup 24/7 for years now, that's why I was surprised that I bumped into a faulty one. It is strange though that the drive starts to fail only when I read from and write to it, not when I first access it through windows. I checked it both directly to the sata connector on the motherboard and inside the RAID enclosure, I am getting the same sound and same behavior. Do they check each drive that leaves the factory, I don't think so, they probably check some random samples, perhaps 10% of the daily production or something similar but as you mentioned it could happen during the process from the factory to the final retailer. Should I proceed with the RMA process through western digital in my country to get a replacement drive?

Edited by apostolis21

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I took the drive to the technician and told me that the drive is fine and that he checked it with a diagnostic tool. How is this even possible? Is it possible that different diagnostic tools show other results? Or could it be that the technician did a sector analysis but not a read/write test? I am confused. I will go there today and be present at the diagnostic tool that the technician used and we will do it again together and tell him about what I did but this is odd.

Any suggestions?

Edited by apostolis21

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Already gave my suggestion, return it. I don't know why you're messing around with this. Run WD's version of the drive tools, you'll want that if you go RMA route anyway.

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I took the drive to the technician and told me that the drive is fine and that he checked it with a diagnostic tool. How is this even possible? Is it possible that different diagnostic tools show other results? Or could it be that the technician did a sector analysis but not a read/write test? I am confused. I will go there today and be present at the diagnostic tool that the technician used and we will do it again together and tell him about what I did but this is odd.

Any suggestions?

Hi @apostolis21!
Iagree with the others on this topic - the manufacturer tools are the best indicator of the HDD health because these programs are tuned to the specific firmware of the drives. Since the DLG gave you an error, then it will be best and I'd recommend to contact our support and replace the unit with a new one. Here's a link you can use to do that:
Hope this helps and best of luck!

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