slyphnier

WD Black FZEX grinding noise with WD DLG tools

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hello everyone

some people might already read my post regarding fake constellation seagate

and i replace it with WD black FZEX

Now, i got this noisy grinding sound every time i start either Quick Test and Extended Test

the grinding noise is stay few secs on the beginning of test and the drive went to silent

for comparison i have black FAEX model (4years+ old)

on the test, the noise/sound pattern is similar but much lower noise

so wondering if this normal or not

and hoping maybe sir Kevin, or anyone else can help me confirm these if their WD drive (latest/manufactured in 2013-2014) for short-test

aside that grinding noise i got from WD DLG tests, everything else seems normal, the hdd noise seems also normal

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Hi there.


Sometimes it happens for the drive to make some sounds during the test because everything is scanned. So unless the Data Lifeguard detected something wrong with the drive you can still use it.


Other than that, what were the test results from both tests? Can you give me a code, or post a screenshot?


Cheers! :)

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thanks for reply...

here the test result so far

-----------------------------------------------------------------------
CrystalDiskMark 4.1.0 Shizuku Edition x64 © 2007-2015 hiyohiyo
Crystal Dew World : http://crystalmark.info/
-----------------------------------------------------------------------
* MB/s = 1,000,000 bytes/s [sATA/600 = 600,000,000 bytes/s]
* KB = 1000 bytes, KiB = 1024 bytes

Sequential Read (Q= 32,T= 1) : 173.399 MB/s
Sequential Write (Q= 32,T= 1) : 168.363 MB/s
Random Read 4KiB (Q= 32,T= 1) : 2.345 MB/s [ 572.5 IOPS]
Random Write 4KiB (Q= 32,T= 1) : 2.165 MB/s [ 528.6 IOPS]
Sequential Read (T= 1) : 169.889 MB/s
Sequential Write (T= 1) : 168.609 MB/s
Random Read 4KiB (Q= 1,T= 1) : 0.805 MB/s [ 196.5 IOPS]
Random Write 4KiB (Q= 1,T= 1) : 2.170 MB/s [ 529.8 IOPS]

Test : 1024 MiB [R: 8.2% (229.1/2794.4 GiB)] (x5) [interval=5 sec]
Date : 2015/07/07 15:34:14
OS : Windows 7 Ultimate SP1 [6.1 Build 7601] (x64)

WinDLG 1.28 Log... they didnt leaving detailed log .

Test Option: QUICK TEST
Model Number: WDC WD3003FZEX-00Z4SA0
Unit Serial Number: WD-WCC####
Firmware Number: 01.01A01
Capacity: 3000.59 GB
SMART Status: PASS
Test Result: PASS
Test Time: 20:36:48, July 06, 2015

Test Option: EXTENDED TEST
Model Number: WDC WD3003FZEX-00Z4SA0
Unit Serial Number: WD-WCC####
Firmware Number: 01.01A01
Capacity: 3000.59 GB
SMART Status: PASS
Test Result: PASS
Test Time: 02:36:08, July 07, 2015

1day hard burn test to the drive

from windlg - hdd tune benchmark test - chkdsk showing nothing wrong

except the sound i mention in first post and the temp is higher than older black 1tb FAEX series, about 4~5℃ higher(seems understable because this one 3tb 4platter)

maybe its okay to keep this disk

Edit* Note: i am on old system X58... so those drive run on SATA2 no SATA3

post-62772-0-21519300-1436274065_thumb.p

post-62772-0-83302000-1436274074_thumb.p

Edited by slyphnier

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thanks for reply...

here the test result so far

-----------------------------------------------------------------------

CrystalDiskMark 4.1.0 Shizuku Edition x64 © 2007-2015 hiyohiyo

Crystal Dew World : http://crystalmark.info/

-----------------------------------------------------------------------

* MB/s = 1,000,000 bytes/s [sATA/600 = 600,000,000 bytes/s]

* KB = 1000 bytes, KiB = 1024 bytes

Sequential Read (Q= 32,T= 1) : 173.399 MB/s

Sequential Write (Q= 32,T= 1) : 168.363 MB/s

Random Read 4KiB (Q= 32,T= 1) : 2.345 MB/s [ 572.5 IOPS]

Random Write 4KiB (Q= 32,T= 1) : 2.165 MB/s [ 528.6 IOPS]

Sequential Read (T= 1) : 169.889 MB/s

Sequential Write (T= 1) : 168.609 MB/s

Random Read 4KiB (Q= 1,T= 1) : 0.805 MB/s [ 196.5 IOPS]

Random Write 4KiB (Q= 1,T= 1) : 2.170 MB/s [ 529.8 IOPS]

Test : 1024 MiB [R: 8.2% (229.1/2794.4 GiB)] (x5) [interval=5 sec]

Date : 2015/07/07 15:34:14

OS : Windows 7 Ultimate SP1 [6.1 Build 7601] (x64)

WinDLG 1.28 Log... they didnt leaving detailed log .

Test Option: QUICK TEST

Model Number: WDC WD3003FZEX-00Z4SA0

Unit Serial Number: WD-WCC####

Firmware Number: 01.01A01

Capacity: 3000.59 GB

SMART Status: PASS

Test Result: PASS

Test Time: 20:36:48, July 06, 2015

Test Option: EXTENDED TEST

Model Number: WDC WD3003FZEX-00Z4SA0

Unit Serial Number: WD-WCC####

Firmware Number: 01.01A01

Capacity: 3000.59 GB

SMART Status: PASS

Test Result: PASS

Test Time: 02:36:08, July 07, 2015

You're welcome! :) All the results look good to me, and since all of them confirm that the drive is healthy and no bad sectors or errors were found you can keep using the drive. As for the S.M.A.R.T. attributes, you can see the details by selecting the drive, then right click and lastly selecting "Show SMART Drive Info".
Just out of curiosity, did the grinding sound appears when you start a test with the other programs or it only appears with the DLG tool?

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about the noise, so far only with WD DLG tools

FAEX give similar noise pattern but much lower... the FZEX noise is really loud, its like reaching 50db? ... its like gpu fan on 100%

anyway seems i cant find snapshot/copy option on windlg... i can make screenshot, but crystaldisk give more detailed info so here the smart data, so here the smart data

those raid1 hitachi(toshiba label) drives, is like 3-4℃ lower

they avg temp is like 38-40 ... while this new black is like 40℃(idle) up to 45℃ on working

yesterday long extended test reach 47℃

----------------------------------------------------------------------------
CrystalDiskInfo 6.5.2 Shizuku Edition © 2008-2015 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Ultimate SP1 [6.1 Build 7601] (x64)
Date : 2015/07/08 6:11:38

-- Controller Map ----------------------------------------------------------
- JMicron JMB36X Controller [sCSI]
+ Marvell 91xx SATA 6G Controller [sCSI]
- Marvell 91xx Config Device
+ Intel® Desktop/Workstation/Server Express Chipset SATA RAID Controller [sCSI]
- INTEL SSDSA2CW160G3 SCSI Disk Device
- WDC WD3003FZEX-00Z4S SCSI Disk Device
- Intel Raid 1 Volume SCSI Disk Device
- HL-DT-ST DVDRAM GH24NSC0 SCSI CdRom Device
+ JMicron JMB36X Controller [sCSI]
- PBDS CDRWDVD DH-48C2S SCSI CdRom Device

-- Disk List ---------------------------------------------------------------
(1) Hitachi HDS723020BLE640 : 2000.3 GB [X/3/2, cs]
(2) Hitachi HDS723020BLE640 : 2000.3 GB [X/3/3, cs]
(3) INTEL SSDSA2CW160G3 : 160.0 GB [0/3/0, pd1] - il
(4) WDC WD3003FZEX-00Z4SA0 : 3000.5 GB [1/3/1, cs] - wd

----------------------------------------------------------------------------
(1) Hitachi HDS723020BLE640
----------------------------------------------------------------------------
Model : Hitachi HDS723020BLE640
Firmware : MX4OAAB0
Serial Number : **************
Disk Size : 2000.3 GB (8.4/137.4/2000.3/----)
Buffer Size : 不明
Queue Depth : 32
# of Sectors : 3907029168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 4
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 20370 時間
Power On Count : 352 回
Temperature : 39 C (102 F)
Health Status : 正常
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 0000h [OFF]
AAM Level : ----

----------------------------------------------------------------------------
(2) Hitachi HDS723020BLE640
----------------------------------------------------------------------------
Model : Hitachi HDS723020BLE640
Firmware : MX4OAAB0
Serial Number : **************
Disk Size : 2000.3 GB (8.4/137.4/2000.3/----)
Buffer Size : 不明
Queue Depth : 32
# of Sectors : 3907029168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 4
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 20370 時間
Power On Count : 352 回
Temperature : 41 C (105 F)
Health Status : 正常
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 0000h [OFF]
AAM Level : ----

----------------------------------------------------------------------------
(4) WDC WD3003FZEX-00Z4SA0
----------------------------------------------------------------------------
Model : WDC WD3003FZEX-00Z4SA0
Firmware : 01.01A01
Serial Number : ***************
Disk Size : 3000.5 GB (8.4/137.4/3000.5/----)
Buffer Size : 不明
Queue Depth : 32
# of Sectors : 5860533168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ----
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 33 時間
Power On Count : 3 回
Temperature : 42 C (107 F)
Health Status : 正常
Features : S.M.A.R.T., 48bit LBA, NCQ
APM Level : ----
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Read Error Rate
03 142 142 _21 000000002E63 Spin-Up Time
04 100 100 __0 00000000000D Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 100 100 __0 000000000021 Power-On Hours
0A 100 253 __0 000000000000 Spin Retry Count
0B 100 253 __0 000000000000 Recalibration Retries
0C 100 100 __0 000000000003 Power Cycle Count
C0 200 200 __0 000000000000 Power-off Retract Count
C1 200 200 __0 00000000000C Load/Unload Cycle Count
C2 110 104 __0 00000000002A Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000000 Current Pending Sector Count
C6 100 253 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 253 __0 000000000000 Write Error Rate

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 00 00 00 00 00 00 00 03 27
010: 00 8E 8E 63 2E 00 00 00 00 00 04 32 00 64 64 0D
020: 00 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2E 00 C8 C8 00 00 00 00 00 00 00 09 32
040: 00 64 64 21 00 00 00 00 00 00 0A 32 00 64 FD 00
050: 00 00 00 00 00 00 0B 32 00 64 FD 00 00 00 00 00
060: 00 00 0C 32 00 64 64 03 00 00 00 00 00 00 C0 32
070: 00 C8 C8 00 00 00 00 00 00 00 C1 32 00 C8 C8 0C
080: 00 00 00 00 00 00 C2 22 00 6E 68 2A 00 00 00 00
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32
0A0: 00 C8 C8 00 00 00 00 00 00 00 C6 30 00 64 FD 00
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00
0C0: 00 00 C8 08 00 64 FD 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 80 00 B0 7C 01 7B
170: 03 00 01 00 02 FF 05 5B 01 00 00 00 00 00 00 00
180: 00 00 01 08 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 AF

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 C8 C8 C8 C8 C8 C8 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 C8 C8 C8 C8 C8 C8 C8 C8 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0C0: 00 00 C8 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3D

in smart usually i look/check ID: 05 07 0A 0B C4~C8 for any sign of failure

Edited by slyphnier

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That's strange... If the newer WD Black is that significantly louder compared to the older one you have (actually it's normal to be slightly noisier, but not more than 1 or 2 dB like the spec sheets of both drive suggest) you may contact our phone support and see if a RMA could be arranged for the WD3003FZEX:

http://products.wdc.com/support/kb.ashx?id=5TVP1D

Other than that the S.M.A.R.T. logs look good, and the temps are good since the Black drive is OK within 5 and 55°C.

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ok i tried to record the sound

well i use smartphone voice recorder, so its not clear and kinda skipping

but please take a hear : http://vocaroo.com/i/s0qJb50uxXkz

the noise i mean is, few secs after start(u should hear mouse click) @4secs thru 25secs

on another note somehow the noise now, is not as as loud as few first test (few days ago)

but still abit louder than FAEX

good things is maybe it just fresh/new mechanical parts waking up first time ? :)

Edited by slyphnier

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I think the sound is a normal one for a Black hard drive and you have nothing to worry about. As for the slightly louder sound, it's normal to be a little bit noisier since it's a bigger 3TB drive.

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