grantallenbrown

Lenovo W520 and Intel 510 SSD Warm Reboot Issue

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I have a system nearly identical to the system Storage Review tested with the following two exceptions: nVidia 1000 instead of 2000 and no color sensor. I have installed an Intel 510 SSD 250GB drive into the primary hard drive bay and have no problems with a full shutdown and cold start, but a warm restart (asking windows to "restart") will hang indefinitely and eventually wind up at a BIOS screen asking for a boot source (the SSD is not detected). The issue seems like a BIOS issue to me since the drive that came with the system will boot/restart fine (a 7200RPM Hitachi HDD). Similarly, I have RMA'd the Intel drive once and tried the configuration with two different drives (both of which seem to be fine when running Intel SSD Toolbox). There are no other issues, the system runs great so long as I fully power down and then do a cold startup. Has anyone else had this issue? Storage Review, have you tested the drive standalone or only in the RAID config (where the intel RAID controller is recognized and controls the traffic)?

http://www.storagereview.com/lenovo_thinkpad_w520_review_first_thoughts

Thanks!!! I am pulling my hair out and I don't have much left!

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We're working with the 510's in RAID on the W520 right now. We haven't seen this issue, but will play around some more with the 510's to see if we can replicate.

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We're working with the 510's in RAID on the W520 right now. We haven't seen this issue, but will play around some more with the 510's to see if we can replicate.

Awesome, I am very interested if you have the same issue with the single drive configuration. If so, I am not crazy. If not, I *should* be able to fix it.

Thanks Brian!

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Yea we have been through probably 20-30 boot cycles on the 510 during that testing phase, and haven't run into problems with it. Could you confirm the BIOS version on your laptop and the firmware version of the SSD 510? Also what was your installation method. Did you clone from the original drive or do a clean install?

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Yea we have been through probably 20-30 boot cycles on the 510 during that testing phase, and haven't run into problems with it. Could you confirm the BIOS version on your laptop and the firmware version of the SSD 510? Also what was your installation method. Did you clone from the original drive or do a clean install?

Thanks Kevin,

The BIOS is the latest as far as I can tell - 1.06: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-77033

It was a clean install, did not clone.

As for the firmware on the SSD, I will have to look into that when I can get back in front of the machine. I will reply in an hour or so. I noticed that Intel had a firmware update for these drives in January which I thought would have been on my drive since I just received it 2 days ago but perhaps that was a poor assumption - I assumed that the Intel SSD Toolbox would have noted that the firmware was old which it didn't...

In terms of your testing phase, I assume you tested with just the single drive, not the RAID configuration?

Thanks again for your help, I am thinking that at this point the best course of action would be to flash the firmware on the SSD (if it is dated) and see if that solves the issue. If not, I suppose I push harder with Lenovo, I believe their attitude is if they didn't sell it to you it is your problem but in this case (given that you haven't had the issue) it *is* or should be their problem.

Thanks, Grant

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Well hold off on flashing anything just yet. I just wanted to get your numbers handy to verify against the stuff we have right now. The W520 is being tested with both a single 510 and dual 510's for RAID.

Have you installed the Intel RST pack yet?

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Either I have some much higher level BIOS or we might be looking at different numbers. When you log into the BIOS, what are the versions listed on that first screen? Here is mine to compare.

post-47697-0-68094000-1303424362_thumb.j

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Either I have some much higher level BIOS or we might be looking at different numbers. When you log into the BIOS, what are the versions listed on that first screen? Here is mine to compare.

post-47697-0-68094000-1303424362_thumb.j

2011-04-21175049.jpg?t=1303426433

Edited by NeOnLaZeR

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Well hold off on flashing anything just yet. I just wanted to get your numbers handy to verify against the stuff we have right now. The W520 is being tested with both a single 510 and dual 510's for RAID.

Have you installed the Intel RST pack yet?

Okay, got the rig back on the desk...

The firmware for the drive is PWG2

The BIOS reads:

UEFI BIOS Version: 8BET30WW (1.06)

UEFI BIOS Date: 2011-03-02

Embedded Controller Version: 8AHT24WW (1.06)

Your BIOS looks like it is much further along?!?

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Okay, got the rig back on the desk...

The firmware for the drive is PWG2

The BIOS reads:

UEFI BIOS Version: 8BET30WW (1.06)

UEFI BIOS Date: 2011-03-02

Embedded Controller Version: 8AHT24WW (1.06)

Your BIOS looks like it is much further along?!?

I have Intel RST version 10.1.0.1008 installed.

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Well mine was a review system shipped to me a few weeks ago. Neons... well that was a customer purchase from about a week and a half ago?

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Well mine was a review system shipped to me a few weeks ago. Neons... well that was a customer purchase from about a week and a half ago?

Okay, sounds like a version issue, hopefully Lenovo releases the updated BIOS into the wild soon. My system is a bit older than a couple weeks, although not by much since it just started shipping. I guess they are shipping systems with the new controller but haven't put it up on the support site, aaaggghhh.

Thanks so much for your help, I have a feeling there is hope.

Have a great weekend.

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I guess they are shipping systems with the new controller but haven't put it up on the support site, aaaggghhh.

I received my W520 (i7-2820QM) one week ago (on April 14) and it has the same versions as yours:

UEFI BIOS Version 8BET30WW (1.06)

UEFI BIOS Date: 2011-03-02

Embedded Controller Version 8AHT26WW (1.08)

Machine Type Model 4270CTO

Edited by platini

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I received my W520 (i7-2820QM) one week ago (on April 14) and it has the same versions as yours:

UEFI BIOS Version 8BET30WW (1.06)

UEFI BIOS Date: 2011-03-02

Embedded Controller Version 8AHT26WW (1.08)

Machine Type Model 4270CTO

What stepping did you have??? Looks like there might be an issue with the chipset on some...

http://forum.lenovo.com/t5/W-Series-ThinkPad-Laptops/W520-with-B2-stepping-QM67-chips-HDD-DVD-mSATA-affected/td-p/418617

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What stepping did you have??? Looks like there might be an issue with the chipset on some...

http://forum.lenovo.com/t5/W-Series-ThinkPad-Laptops/W520-with-B2-stepping-QM67-chips-HDD-DVD-mSATA-affected/td-p/418617

I opened a cmd window and typed in "wmic idecontroller get deviceid" and got:

PCI\VEN_8086&DEV_1C03&SUBSYS_21CF17AA_&REV_04\3&B1BFB68&0&FA

This means I have "REV_04" which would indicate a B2 (buggy hardware) stepping (REV_05 is a newer stepping without the bugs)

Per Intel's Product Change Notification, http://hw-lab.com/uploads/hardware/cpu/sb/pcn110456-00.pdf, the revised B3 was supposed to be shipping back in February. What is Lenovo doing sending out B2 QM67s on their high-end notebooks in April? This is very frustrating and disappointing.

Edited by platini

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I opened a cmd window and typed in "wmic idecontroller get deviceid" and got:

PCI\VEN_8086&DEV_1C03&SUBSYS_21CF17AA_&REV_04\3&B1BFB68&0&FA

This means I have "REV_04" which would indicate a B2 (buggy hardware) stepping (REV_05 is a newer stepping without the bugs)

Per Intel's Product Change Notification, http://hw-lab.com/uploads/hardware/cpu/sb/pcn110456-00.pdf, the revised B3 was supposed to be shipping back in February. What is Lenovo doing sending out B2 QM67s on their high-end notebooks in April? This is very frustrating and disappointing.

PCI\VEN_8086&DEV_1C03&SUBSYS_21CF17AA&REV_04\3&21436425&0&FA

Looks like we all got B2...yay..

Edited by NeOnLaZeR

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On the T520 we reviewed you get two responses for that command

PCI\VEN_8086&DEV_1C03&SUBSYS_21CF17AA&REV_04\3&E89B380&0&FA

PCI\VEN_1180&DEV_E823&SUBSYS_21CF17AA&REV_05\4&1335E39&0&00E4

The W520 only had a single string response.... any ideas?

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I opened a cmd window and typed in "wmic idecontroller get deviceid" and got:

PCI\VEN_8086&DEV_1C03&SUBSYS_21CF17AA_&REV_04\3&B1BFB68&0&FA

This means I have "REV_04" which would indicate a B2 (buggy hardware) stepping (REV_05 is a newer stepping without the bugs)

Per Intel's Product Change Notification, http://hw-lab.com/uploads/hardware/cpu/sb/pcn110456-00.pdf, the revised B3 was supposed to be shipping back in February. What is Lenovo doing sending out B2 QM67s on their high-end notebooks in April? This is very frustrating and disappointing.

I am with you, this is frustrating indeed. Seems like they are in cahoots with Intel to salvage some defective parts. My w520 went back this afternoon, got an RMA from lenovo and dropped it at UPS. The issue with not being able to restart with an SSD and then this was enough to push me over the edge. It looks like from your signature that you have a OCZ vertex 3 on the way. I would be interests to see if you have a similar issue on restarting as I did, may or may not be related to the stepping issue.

I loved te w520 otherwise, maybe I will wait a month or so before I drop another order in so lenovo has some time to work through all the faulty chipsets.

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Ok, I just did some mass forum searching and this is directly from Mark and Lenovo through the Lenovo Forums today:

All,

Here is the update I got from engineering on this so far - I'm expecting a more detailed and technical explanation early next week.

"Lenovo has not shipped B2 Sandy Bridge silicon on production ThinkPad systems. The ID being referenced returns the Intel CRID -- Compatibility Revision ID -- of the chip, not the actual chipset revision. This is a feature implemented by Intel and Lenovo on recent ThinkPad notebooks which, in order to maintain image stability required by many Large Enterprise customers, hides a chip revision change from the Operating System, such as Microsoft Windows to keep it from re-installing device drivers when it detects a revision ID change. This is a web page which describes Intel Stable Image Platform Program -- http://www.intel.com/itcenter/topics/refresh/sipp.htm "

I've also done a bit of searching and found that this question and observation of B2 level being erroneously reported by various software on newer machines has come up for HP and Dell customers as well.

See Dani's explaination in the HP forum.

See similar comments from customers on Dell's community.

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Ok, I just did some mass forum searching and this is directly from Mark and Lenovo through the Lenovo Forums today:

[/b]

Thanks Kevin, great find. It makes sense that they had their arms around this, I mean it is their day job! Thanks very much for your help, my reboot issue must have been something else specific to my machine then...

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Hi there. i also haave a Lenovo W520, and i wanna upgrade it with SSD. any others have good recommendation.

tks in advance.

You can update your W520 with msata SSD. It is avaliable In the market with Intel 310 (40/80gb)& Renice x3 (60/120gb) mSATA SSD

b2cit.com is the place you can get them.

Edited by tamas

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Hi there. i also haave a Lenovo W520, and i wanna upgrade it with SSD. any others have good recommendation.

tks in advance.

I have 2 Intel 510 SSDs in my W520 and I love it!

Edited by platini

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