Enemy of the State

New Seagate HDD but health status low

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I have two hard disks installed, one is an old Quantum (4 years old) and the other is a Seagate i bought this year in January. I was downloading SpeedFan the other day, and after installing it I looked at the SMART section that shows information about the hard drives. I was comparing the fitness bar of the two drives and my seagate was showing as almost half the length of the quantum bar. I decided to download HDD Life to check this out and it shows my seagate drive as 50% on health and 50% on performance and the other drive as 88% on both performance and health.

I downloaded another program called SIGuardian Lite and checked with that and it gives my seagate 7% health and the quantum 63%. This has got me a little worried as this is a 200gb hard drive and ive only had it a few months. Ive already had one hard drive failure this year (ibm click of death) and i bought this seagate to replace that.

Ive used chkdsk and in windows it does not find anything, but in recovery console ( using /r ) it says it found at least one error and fixed it for each and every partition i scanned, including the quantum drive (1 partition).

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Old Today, 16:05 #2

makaveli789

Registered User

Join Date: Nov 2003

Posts: 73

I ran chkdsk 2 times on all drives and they all came out clean except the c: drive, and both times i get this exact same event log in the event viewer (except the Internal Info):

Quote:

Event Type: Information

Event Source: Winlogon

Event Category: None

Event ID: 1001

Date: 07/05/2005

Time: 15:53:04

User: N/A

Computer: ACE

Description:

Checking file system on C:

The type of the file system is NTFS.

Volume label is WinXP.

A disk check has been scheduled.

Windows will now check the disk.

Cleaning up 2 unused index entries from index $SII of file 0x9.

Cleaning up 2 unused index entries from index $SDH of file 0x9.

Cleaning up 2 unused security descriptors.

CHKDSK is verifying file data (stage 4 of 5)...

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

Free space verification is complete.

7373803 KB total disk space.

2830276 KB in 27167 files.

9640 KB in 3266 indexes.

4 KB in bad sectors.

99223 KB in use by the system.

33024 KB occupied by the log file.

4434660 KB available on disk.

4096 bytes in each allocation unit.

1843450 total allocation units on disk.

1108665 allocation units available on disk.

Internal Info:

78 ff 00 00 eb 76 00 00 8e a7 00 00 00 00 00 00 x....v..........

5a 01 00 00 00 00 00 00 c1 00 00 00 00 00 00 00 Z...............

2a a2 46 01 00 00 00 00 70 54 87 0e 00 00 00 00 *.F.....pT......

8a 7c 20 01 00 00 00 00 60 a9 67 7f 00 00 00 00 .| .....`.g.....

82 75 c5 56 00 00 00 00 b6 f6 96 ed 00 00 00 00 .u.V............

99 9e 36 00 00 00 00 00 1f 6a 00 00 00 00 00 00 ..6......j......

00 10 bf ac 00 00 00 00 c2 0c 00 00 00 00 00 00 ................

Windows has finished checking your disk.

Please wait while your computer restarts.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I ran this program called HDD Regenerator, and it couldnt find any bad sectors. Also ran Disk Fixer from VCom SystemSuite and that didnt find anything either. I was thinking of putting a clean install of windows on, but was wondering is there anything else i can do to get rid of this?

Also, i was looking into the SMART details and found that the Raw Read Error Rate is at 61, with a worst value of 53. And Seek Error Rate is at 78, but has a worst value of 60. The others are all very close to 100. Should i be worried?

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SMART is unfortunately an extremely proprietary standard with different manufacturers having different SMART standards and thresholds. In my experience as an ITS tech, Seagate has in the past been pretty demanding with its SMART values. That being said, looking at your description, it appears that your drive is failing, most likely due to heat stress or dirty power. You should get a Seagate RMA if your warranty is still active. If this is not an option then you should investigate purchasing GRC Spinrite and doing a Level 5 scan for defect repair. After Spinrite repairs your drive, you can consider using Seagate's Disc Wizard to zero-fill the drive and remove the bad sectors. On an aside I have had some bad experiences with HDD Regenerator and I cannot recommend using it, as its supposed unique magnetic algorithm is very suspect and tends to heat the target drive to dangerous temperatures.

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backup data and everything else that you need.

then repartition and reformat the hdd again. make it totally clean and fresh.

and then check disk or scandisk or seagate tools.

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I sent seagate an email telling them about this, and they wanted me to scan the drive using seatools and send them the log. Does sea tools scan for bad sectors? I didnt see any mention of bad sectors in the log. Anyway, this is what i got:

SeaTools Desktop v3.02.03

Copyright © 2005 Kroll Ontrack Inc.

7/6/2005 @ 4:05 PM

The following information has been generated by SeaTools Desktop. Use

this information to help you recognize and resolve potential data access

problems.

System Information:

BIOS Date 04/02/03

Conventional Memory size 639 K

Extended Memory size 58532 K

IO Channel type PCI

Drive Information:

SIZE MODEL

--------- ---------------------

200 GB ST3200822A

Serial Number = xxxxxxxx

Int13 Num = 80, PHYS CHS = 16383x16x63.

ParmTable CHS, Rsvd = 24321x255x63

PARTITION CYLINDER SIZE

---------- ------------ ----

# Type Start End MB

PRIMARY

1 NTFS 0 917 7551

EXTENDED

2 NTFS 918 3541 21584

EXTENDED

3 NTFS 3542 5809 18656

EXTENDED

4 NTFS 5810 8965 25960

EXTENDED

5 NTFS 8966 24320 126307

Diagnostic Results:

Seagate DiagATA Quick Test Result: Passed

Recommendation:

The "Quick Test" is adequate for most situations.

Consider running the "Full Test" which

verifies each sector on the drive if you need to run a more

comprehensive diagnostic.

Results from Seagate's DiagATA/SCSI:

-----------------------------------------------------------------

DIAGATA.EXE Version 3.08.50328ML

Copyright © 2002 by Seagate Technology, LLC. All rights reserved.

-----------------------------------------------------------------

Timer Resolution: 0.000122

Short Test Begin: 06-Jul-2005 14:42:23

Cable Test - 0 Errors

Buffer Test - 0 Errors

Identify Data

Model Number: ST3200822A

Serial Number: xxxxxxxx

Firmware Revision: 3.01

Default CHS: 16383-16-63

Current CHS: 16383-16-63

Current Capacity: 16514064 Sectors

Total Capacity: 390721968 Sectors

ID Method: Jumper

SMART Check: Passed

DST - Passed

PIO/DMA Data Compare

Total Bytes = 8151552

Estimated PIO Transfer Rates

Min: 2.87MB/s Max: 2.94MB/s Avg: 2.92MB/s

Estimated DMA Transfer Rates

Min: 72.95MB/s Max: 121.58MB/s Avg: 90.32MB/s

SMART Check: Passed

Short Test Passed: 06-Jul-2005 14:43:17

-----------------------------------------------------------------

End results from Seagate's DiagATA/SCSI

ATA Full Test Result: Passed

Results from Seagate's DiagATA/SCSI:

-----------------------------------------------------------------

DIAGATA.EXE Version 3.08.50328ML

Copyright © 2002 by Seagate Technology, LLC. All rights reserved.

-----------------------------------------------------------------

Timer Resolution: 0.000122

Long Test Begin: 06-Jul-2005 14:43:19

Cable Test - 0 Errors

Buffer Test - 0 Errors

Identify Data

Model Number: ST3200822A

Serial Number: xxxxxxxx

Firmware Revision: 3.01

Default CHS: 16383-16-63

Current CHS: 16383-16-63

Current Capacity: 16514064 Sectors

Total Capacity: 390721968 Sectors

ID Method: Jumper

SMART Check: Passed

Full Scan (0 to 390721968) - Passed

Elapsed Time: 1.26 Hours

Estimated Internal Transfer Rates

Min: 25.29Mb/s Max: 4273.91Mb/s Avg: 372.02Mb/s

PIO/DMA Data Compare

Total Bytes = 25390080

Estimated PIO Transfer Rates

Min: 2.89MB/s Max: 2.96MB/s Avg: 2.94MB/s

Estimated DMA Transfer Rates

Min: 72.91MB/s Max: 121.51MB/s Avg: 88.65MB/s

Long Test Passed: 06-Jul-2005 15:58:54

-----------------------------------------------------------------

End results from Seagate's DiagATA/SCSI

File Structure Test Result:

Partition 1 (NTFS (7.5 GB) WinXP) Result: Failed with critical Errors

The following errors were found while scanning the volume:

- One or more errors were found in the index

- Other errors were found

NOTE: Any report of possible errors in the file system tests are for

informational purposes only. We suggest you should consider testing with

the official file system diagnostic utilities for your operating system.

Seagate is not able to assist with troubleshooting or reviewing

file system test results.

Partition 2 (NTFS (21.5 GB) Makaveli) Result: Failed with critical Errors

The following errors were found while scanning the volume:

- One or more errors were found in the index

- One or more errors were found in metadata file records

- Other errors were found

NOTE: Any report of possible errors in the file system tests are for

informational purposes only. We suggest you should consider testing with

the official file system diagnostic utilities for your operating system.

Seagate is not able to assist with troubleshooting or reviewing

file system test results.

Partition 3 (NTFS (18.6 GB) Apps) Result: Failed with critical Errors

The following errors were found while scanning the volume:

- Other errors were found

NOTE: Any report of possible errors in the file system tests are for

informational purposes only. We suggest you should consider testing with

the official file system diagnostic utilities for your operating system.

Seagate is not able to assist with troubleshooting or reviewing

file system test results.

Partition 4 (NTFS (25.9 GB) Games) Result: Failed with critical Errors

The following errors were found while scanning the volume:

- One or more errors were found in the index

- Other errors were found

NOTE: Any report of possible errors in the file system tests are for

informational purposes only. We suggest you should consider testing with

the official file system diagnostic utilities for your operating system.

Seagate is not able to assist with troubleshooting or reviewing

file system test results.

Partition 5 (NTFS (126.2 GB) P2P) Result: Failed with critical Errors

The following errors were found while scanning the volume:

- One or more errors were found in the index

- Other errors were found

NOTE: Any report of possible errors in the file system tests are for

informational purposes only. We suggest you should consider testing with

the official file system diagnostic utilities for your operating system.

Seagate is not able to assist with troubleshooting or reviewing

file system test results.

******************************************

Recommendation:

All selected physical diagnostics passed.

If you are not experiencing data loss and SeaTools reports File

System Structure errors, they may be caused by a lock-up or

failure to shutdown Windows correctly. Many times, these errors

may be repaired through normal system maintenance which

includes using the Windows provided "Defrag" and

"Scandisk / Chkdsk / Error Checking" utilities.

If you are experiencing a hardware error, you should isolate

the cause and replace the failing component. If you are unsure how

to proceed with repairs, contact a computer professional. After

completing any maintenance tasks, run SeaTools again to

verify that all errors have been repaired. If errors continue to

occur, the system may not be stable. Again, contact a computer

professional.

========================================================

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First back-up all your important data. Next consider running the Sea Tools Full Test. You seem to have multiple partitions. You may want to reformat your drive into one single partition and run Sea Tools again. In any event from the log details, you should be entitled to an RMA. If Seagate does not grant you an RMA, you should actively consider using Spinrite.

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The drive and readings look perfectly normal to me and don't indicate there's anything wrong with it at all.

I've said this before and will do again - Seagate's SMART values for "Read Error Rate" and "Seek Error Rate" are proprietary and should be completely ignored. Drive diagnostics tools also have a very poor and buggy interpretation of filesystems and errors given by that should also be disregarded.

That said, you should always backup all important data regularly regardless of whether you think your drive is going to fail or not.

Edited by qasdfdsaq

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The drive and readings look perfectly normal to me and don't indicate there's anything wrong with it at all.

I've said this before and will do again - Seagate's SMART values for "Read Error Rate" and "Seek Error Rate" are proprietary and should be completely ignored. Drive diagnostics tools also have a very poor and buggy interpretation of filesystems and errors given by that should also be disregarded.

Yeah after reading some old posts on here, i got that impression too. Thanks for posting and confirming for me though :) . I got the bad sector sorted few days ago. The reason for a late reply is because i reinstalled windows and am now having soundcard stuttering issues (doh!) which ive been desperately trying to fix while installing my software back on.

Anyway, what i did was i left all the partitions intact and just used the format option from the windows xp setup, and reinstalled windows after that. That got rid of the bad sector. I used chkdsk by connecting it to a separate machine as slave too, to verify it was gone. Not sure why it disappeared, i thought it was a hardware thing?

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Bad sectors sometimes pop up as a matter of "overprotectiveness". Usually, the system or the drive doesn't wait till a sector actually becomes "bad" to mark it so, it marks it bad as soon as its detected to possibly fail in the future - e.g. if a certain number of retries was needed to access it.

This could have been caused by a slightly weak sector, strenuous conditions, random interference, or simply just vibration (although rare). You shouldn't worry much about one isolated incident, but if more come up, then you should return the drive for exchange.

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The drive and readings look perfectly normal to me and don't indicate there's anything wrong with it at all.

I've said this before and will do again - Seagate's SMART values for "Read Error Rate" and "Seek Error Rate" are proprietary and should be completely ignored. Drive diagnostics tools also have a very poor and buggy interpretation of filesystems and errors given by that should also be disregarded.

Yeah after reading some old posts on here, i got that impression too. Thanks for posting and confirming for me though :) . I got the bad sector sorted few days ago. The reason for a late reply is because i reinstalled windows and am now having soundcard stuttering issues (doh!) which ive been desperately trying to fix while installing my software back on.

Anyway, what i did was i left all the partitions intact and just used the format option from the windows xp setup, and reinstalled windows after that. That got rid of the bad sector. I used chkdsk by connecting it to a separate machine as slave too, to verify it was gone. Not sure why it disappeared, i thought it was a hardware thing?

210278[/snapback]

From what I know, all SMART values from all drive manufacturers are proprietary (i.e. non-standard). But each value should also have a corresponding threshold value. You should compare those values (or maybe what ever program you use to read the values did), and if current value approaches the threshold value, the drive thinks it's going to fail soon.

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Not all SMART values are proprietary, since "Start stop cycles" are generally difficult to "proprieterise", as is temperature. Same goes for "Reallocated sector count". I've failed to ever extract any meaningful information from threshold values though.

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Well, the count of Start/Stop is not consider a SMART value. There're SMART values for with the same names. They're all different for each manufacturer.

Hitachi:

Start/Stop Count: Value-100 Threshold-0

Western Digital:

Start/Stop Count: Value-100 Threshold-40

Even if the values and threshold are the same for the drives, the way they're calculated will most likely be different ... unless all manufacturers start meetings and set a standard. The only way to tell is comparing the threshold with the current value.

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The drive and readings look perfectly normal to me and don't indicate there's anything wrong with it at all.

I've said this before and will do again - Seagate's SMART values for "Read Error Rate" and "Seek Error Rate" are proprietary and should be completely ignored. Drive diagnostics tools also have a very poor and buggy interpretation of filesystems and errors given by that should also be disregarded.

Seagate's SMART values are in fact more useful than those of other manufacturers.

"Read" and "Seek Error Rate" are being counted before the first error correction stage on Seagate drives. So you can better track if a drive's condition is worsening rapidly or not.

Other manufacturers count those errors after the first stage, but there useually is nothing to count anymore. So SMART says zero errors, but in fact that is no useable information.

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Hy guys

I have 2 new identical segates st3200826A 200Gb, same age (one week).

From the moment i instaled them in my computer, i hear from hdds, random noises like "Head Parking and the Landing", like you herd when you reset or power up/down the sistem. But nothing wrong happens, the system working normaly.

I instaled sigGuardian. Please take a look at the screenshots.

First HDD

Second HDD

I repet the hdd are identical ! (and have 3 year warranty) :unsure:

Which of them (or both) have problems ????

What's happening with Seagate ?

Tell me, please

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Which of them (or both) have problems ????
What makes you think (at least) one of them is faulty? The fact that they have different SMART values?

SMART values on your screenshots are nearly identical:

VALUE -------------- HHD1 -- HHD2

raw error rate ------ 61 --- 58

seek error rate ----- 65 --- 65

(unknown) ---------- 61 --- 58

Your SMART values does NOT indicate a failure. As for the T.E.C.s (Threshold Exceeded Conditions): they are counted by the utility, not by hard drive's controller!

T.E.C. numbers calculated by SMART monitorin utilities became more reliable when you have monitored the condition of a HDD for years. That due to several reasons:

* For the first times you use a HDD, values change a LOT. Usually all values are initially for example "200" even though "100" would mean perfect operation. If you monitor your HDD from the first hours of use, you might see a 50% drop on some/most values. Your monitoring utility (if the utility is stupid enough) will go "ALARM! ALARM!" even though there is absolutely no reason.

* Seagate drives have low values even when they're working PERFECT. Some utilities consider low values bad. (Other utilities monitor changes in values.)

* If you monitor a HDD for only a couple of months, it's always inaccurate, as long as we measure changes. For absolute values, this is not a problem... exept: no utility is able to interpret absolute values the correct way! (The ones that do try to interpret, usually fail at the attempt.)

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Thanks for reply... whiic, you give me a hope

I never used smart monitoring, is fo the first time. I try this, because hhds make anormal noises for a seagate drive.....

Randomly i heard "Head Parking and Landing" noises. As far as I know, this noise i should hear only when i power off the comp. Am I right ???

I change many drives along time, and never Seagate sound like this !!!

Ok, smart values are irrelevant now.... but noises...

When a noise is produced, always "Raw read error rate" is changing

I have reasons to be worried ???

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