chrispitude

Hitachi 7k250 "no-meow" Firmware Available Here

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Sorry, didn't see your two replies above before I sent my last post.

Well, opq, I don't know what to say... if you feel Kenny was overly deceptive, malevolent, and had a bad attitude, then I can understand on the basis of your interpretation... it is always difficult to determine someone's tone or attitude via e-mail, though. But if what you say about reply #2 is correct, do you think most customers would have wanted to hear that it is corporate policy that HGST is only providing it to US customers? They would say "why only US? That isn't fair." You can't win either way.

I personally think it is more a case of either (1) a lack of sharing or politics between divisions, or (2) that AP was not authorized to distribute that special firmware for the reasons I detailed above.

Anyways, I am glad that everything worked out for you in the end. It is not uncommon for support techs to be uninformed or have support policies that are fairly restrictive. I have experienced this so often that I expect support to be useless and am overjoyed when they are helpful, knowledgeable, and fast.

No problem at all. Thanks for providing your opinion; I suppose I did react a bit over the top, but hey! :P I agree, e-mail usually leads to deceptions because of the lack of tone, sarcasm etc,.

To be honest I would have actually preferred the honest "it's only available for North American distribution ATM" reply. At least it shows some honesty; I've lived over here for a while now since moving away from NA, and I've gotten used to products, services and other tidbits not being shipped/serviced to the AP region.

Once again thanks for your opinion! :)

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Sorry to bump this post from a few days ago, but this thread

No problem at all. Thanks for providing your opinion; I suppose I did react a bit over the top, but hey!  I agree, e-mail usually leads to deceptions because of the lack of tone, sarcasm etc,.

One thing I'll add to all this is that you have to consider the fact that English is probably a second (or third, fourth, ...) language for Kenny Lim. I work with colleauges from outside North America every day and have experienced this on a regular basis. It's often difficult for those that aren't fluent in English to put meaningful sentences together in the first place, yet alone convey the tone of the message they were actually intending.

We do appreciate if you can provides further correspondences from the US division to you as we do not wish to be judged by you for not being able to assist you in providing the firmware.

With my previous point in mind, I struggle to see any criticism in this quote from Kenny. He's simply asking if you'd be kind enough to help him to help you (and others).

OK, enough I'll step down from my soapbox now...

My 2 160GB SATA 7k250s should arrive tomorrow. Interested to see if they'll have the new f/w. Just bought a 250 GB on Friday and it's meowing like mad.

BTW, Fry's Electronics (Outpost.com) is selling the 250GB/8MB PATA drives for $219-$140 rebates = $79 USD. Folks, that's less than 32 cents per GB for an 8MB cache drive! Offer ends Tuesday, July 20.

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I just received 160GB ATA 8MB one dated MAR-2004.

Found no stiker with firmare version, so I canot report the one (how could I see one?)

I will report about absence/presence of cat effect later :)

I just received 160GB ATA 8MB one dated MAR-2004.

Found no stiker with firmare version, so I canot report the one (how could I see one?)

I will report about absence/presence of cat effect later :)

No miaw :)

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Hey I bought a SATA 160gb hitachi a while ago and now it has failed. I don't have that weird meowing noise you guys are referring to but the drive died after installing an adobe postscript driver??? I have 3 partitions on it and all 3 have damaged sectors. Its taking me hours using easyrecovery to get the files off the damned thing. Just recently after a few restarts the SMART says something is bad or something...

After i rip the data off i'm going to use the DFT thingy mabob to try and fix it with low level format etc... My question is, will speed be never be that same? and will the SMART error go away?

I had a 60gb maxtor give me a SMART error before and it did a low level format and it works to this day but the SMART error never went away even after the drive was recertified by the maxtor diag prog whatever it was.

In any case Hitachi still seems to have IBM's crappy tech still in their harddrives. Maybe 2nd gen will be better?

Also do you guys buy that $7.50 box on the hitachi website to ship the harddrive in to RMA?

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I emailed Hitachi Global Storage about the availability of an updated "quiet" firmware for my PATA 7K250.  Here is their response.  I have just installed it on my 4-drive 3ware RAID5 Fedora Core 2 server, and all four drives are happy with the new firmware.  I'll post later about what I hear (if anything) with this new firmware.

Unless you have the exact drives mentioned below, I'd suggest emailing them yourselves to see what they say.  I accept no liability for any damage this causes to your system.

If you do try it, please posts your findings in this thread.  If you get a SATA version of the firmware from Hitachi, please also post that to this thread.

- Chris

Chris,

The attached file is a firmware update for your Parallel ATA 7K250 drive

and is specifically designed to help reduce the noises generated when the

idle time sweep functions are triggered in the drive.  This update will not

run on any other drive than those for which the firmware is intended.  In

order to successfully execute this update, you need to meet the following

requirements:

1) A system with a floppy disk drive.

2) A Hitachi GST hard drive with one of the following model numbers:

  -HDS722540VLAT20

  -HDS722580VLAT20

  -HDS722512VLAT20

  -HDS722512VLAT80

  -HDS722516VLAT20

  -HDS722516VLAT80

3) A non-RAID ATA controller.

****Note: If your drive was originally sold to a system manufacturer for

integration into their systems, this update utility may not work.  This

update utility is designed to run only on drives sold in the distribution

and retail markets.  Updates for drives originally sold in pre-built

systems should be obtained from the system manufacturer.

Once you have met the above requirements, you will need to make a bootable

floppy that contains the Drive Fitness Test Firmware Upgrade Utility.  To

do this, please follow these instructions:

1) Detach the attachment from this email to a temporary directory on your

system (i.e. your Windows Desktop).

2) The file we have sent you is in ZIP format, as there are many firewall

and anti-virus programs that may not allow EXE files to be sent directly.

You will need to extract the EXE file using an extraction program such as

WinZip or WinRAR.

3) Double-click the extracted executable file (.exe) to launch the Install

Shield Wizard.

4) Follow the on-screen instructions, inserting a blank floppy disk when

prompted.

****Warning:  Before initiating the update process, be sure you back up

your data to a separate medium (CD, DVD, different Hard Drive, etc...) and

verify the backup was successful.  If the firmware update is not

successful, the data on the drive being updated will be lost.

Insert the disk into the floppy drive and boot the system.  If the drive

you wish to update is capable of being updated, you will get a message

asking if you want to update the firmware on the drive.  If you choose to

Update, the process will begin.  This may take several minutes to complete.

It is very important NOT to disturb this process until it has completed

successfully.  Should the process be prematurely terminated, the drive may

be rendered inoperable and the data unrecoverable.

Once the update has been completed, the system bus will be rescanned.  If

the update was successful and no other drives were detected that may need

the update, you will receive a message indicating so and you will be

prompted to exit.

If you encounter any problems during or immediately following the update,

please contact technical support at 888.426.5214.  We can be reached during

the hours of 8am to 8pm, Monday through Friday.  You can also email us at

support2_usa@hitachigst.com

Thank you for contacting Hitachi Global Storage Technologies.

Regards,

Tony L

http://bbs.planetb.net/~chrispy/DFT32-OEM-...d-63A-4char.EXE

_______________________________

Hitachi Global Storage Technologies

888.426.5214

support_usa@hitachigst.com

www.hitachigst.com

chris,

I just update 4 of my 7K250 HDDs. It looks like the meow sound is disappeared.

But I wonder whether it has the side-effect for the reliability issue.

Can we switch back to the stock firmware (just in case...) ?

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hkfriends,

which firmware version is it?

I have two HDS722512VLAT80, one manufactured in Dec 2003 with V33OA60A and the other manufactured in Aug 2004 with V33OA6EA.

Thanks,

Christer

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I emailed Hitachi Global Storage about the availability of an updated "quiet" firmware for my PATA 7K250. Here is their response. I have just installed it on my 4-drive 3ware RAID5 Fedora Core 2 server, and all four drives are happy with the new firmware. I'll post later about what I hear (if anything) with this new firmware.

Unless you have the exact drives mentioned below, I'd suggest emailing them yourselves to see what they say. I accept no liability for any damage this causes to your system.

If you do try it, please posts your findings in this thread. If you get a SATA version of the firmware from Hitachi, please also post that to this thread.

- Chris

Chris,

The attached file is a firmware update for your Parallel ATA 7K250 drive

and is specifically designed to help reduce the noises generated when the

idle time sweep functions are triggered in the drive.  This update will not

run on any other drive than those for which the firmware is intended.  In

order to successfully execute this update, you need to meet the following

requirements:

1) A system with a floppy disk drive.

2) A Hitachi GST hard drive with one of the following model numbers:

  -HDS722540VLAT20

  -HDS722580VLAT20

  -HDS722512VLAT20

  -HDS722512VLAT80

  -HDS722516VLAT20

  -HDS722516VLAT80

3) A non-RAID ATA controller.

****Note: If your drive was originally sold to a system manufacturer for

integration into their systems, this update utility may not work.  This

update utility is designed to run only on drives sold in the distribution

and retail markets.  Updates for drives originally sold in pre-built

systems should be obtained from the system manufacturer.

Once you have met the above requirements, you will need to make a bootable

floppy that contains the Drive Fitness Test Firmware Upgrade Utility.  To

do this, please follow these instructions:

1) Detach the attachment from this email to a temporary directory on your

system (i.e. your Windows Desktop).

2) The file we have sent you is in ZIP format, as there are many firewall

and anti-virus programs that may not allow EXE files to be sent directly.

You will need to extract the EXE file using an extraction program such as

WinZip or WinRAR.

3) Double-click the extracted executable file (.exe) to launch the Install

Shield Wizard.

4) Follow the on-screen instructions, inserting a blank floppy disk when

prompted.

****Warning:  Before initiating the update process, be sure you back up

your data to a separate medium (CD, DVD, different Hard Drive, etc...) and

verify the backup was successful.  If the firmware update is not

successful, the data on the drive being updated will be lost.

Insert the disk into the floppy drive and boot the system.  If the drive

you wish to update is capable of being updated, you will get a message

asking if you want to update the firmware on the drive.  If you choose to

Update, the process will begin.  This may take several minutes to complete.

It is very important NOT to disturb this process until it has completed

successfully.  Should the process be prematurely terminated, the drive may

be rendered inoperable and the data unrecoverable.

Once the update has been completed, the system bus will be rescanned.  If

the update was successful and no other drives were detected that may need

the update, you will receive a message indicating so and you will be

prompted to exit.

If you encounter any problems during or immediately following the update,

please contact technical support at 888.426.5214.  We can be reached during

the hours of 8am to 8pm, Monday through Friday.  You can also email us at

support2_usa@hitachigst.com

Thank you for contacting Hitachi Global Storage Technologies.

Regards,

Tony L

http://bbs.planetb.net/~chrispy/DFT32-OEM-...d-63A-4char.EXE

_______________________________

Hitachi Global Storage Technologies

888.426.5214

support_usa@hitachigst.com

www.hitachigst.com

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Does anyone still have the firmeware file that this post refers 2 ?

All links to the file are now dead, I am undergoing email "ping-pong" with Hitachi trying to get the file from them

I have an 80gb & 120gb drive both giving me the annoying whine every 10mins or so

Regards

KaK

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In case anyone still needs this. I've created image files from a floppy disk with the firmware (Drive Fitness Test to be exact) installed. Use ImgBurn (http://www.imgburn.com/, ISO extention) or Nero (http://www.nero.com/eng/, NRG extention) to create a bootable CD/DVD, or WinImage (http://www.winimage.com/, IMA extention) to create a bootable floppy disk.

http://dl.dropbox.com/u/50128882/HDFT_demeow_floppy_image.ima

http://dl.dropbox.com/u/50128882/HDFT_demeow_all_img_burners_comp.iso

http://dl.dropbox.com/u/50128882/HDFT_demeow_nero_comp.nrg

Original file:

http://dl.dropbox.com/u/50128882/DFT32-OEM-G-HDS7225-PATA-non6Hd-63A-4char.exe

Thanks goes to Christer for providing the original installation file.

Edited by tempera

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