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jsofsky

Is my 75GXP sick?

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Hey All,

This is my second attempt at this post - I hope it only appears once!

I have an IBM 45 Gig 75GXP (recently) attached to a Promise Ultra 100 controller. I have always had trouble with prolonged boot times, but recently developed a more serious problem with episodes where hard drive writes completely failed. A warm reset boots to a "boot failure", and a power off reset boots normally to windows. I initially approached the problem with a combination of replacing the cable, dumping the Ultra 100, re-attaching the HD to my ASUS A7Pro onboard IDE controller, upgrading my bios to 1.009 and my chipset 4in1 driver to 4.36. With this intervention, my boot times dropped from 5 minutes to ~1.5 minutes and my frequent event log timeout errors disappeared. EZ SMART has never logged the drive, and IBM's Drive Fitness test has never shown an error, including a 10 iteration exercise session.

Nevertheless, today, I again experienced the same delayed write error with the hard drive completely unable (?unwilling) to write. With a warm reset, the bios did not see the HD, although it did see the DVD and CD burners. The process stopped with a boot failure. With another warm reset to DFT, the testing was normal and showed NO ERRORS! Another warm reset after pulling the DFT floppy again resulted in the HD not being seen and the boot process stopping with a boot failure. After a power down reset, Windows booted normally.

I just went out and purchased a new drive, but am not completely convinced this is a drive problem. Any suggestions??

Jack

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Neat. That sounds like the sort of insanely frustrating problem I'd wind up with.

How many cards and drives do you have in that system (optical, HDD, etc.)? What's the power rating on your power supply? Maybe you're _just_ bordering on maxing out the supply?

How about sticking CDs into all your CD/DVD drives while the IBM DFT program is running. They'd draw some extra power while spinning up. If you are on the threshold, having some other devices spin up while testing might trigger the problem.

P.S. This is just a thought and is something easy to try. :-)

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Change the power supply... Or even try using a different connector (especially one not shared with other devices.) If you have a spare PS around though, I would swap out your current one and see if the problem goes away.

If not, you can try a couple of other items:

1) Use the HDD in a seperate computer for awhile and see if the problem happens there.

2) Use another HDD in your system and see if the problems continue.

Good luck, HTH...

Ian

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As others have said, PS can do it 2, but if your desktop is stable thats not the first place I look , try reseating your PCI cards dont forget the AGP card also, can cause HELL if not seated or defective Overclocking can be the cause, or not setting the CPU voltage correctly, if you can, bump UP the CPU voltage up 1 Increment. Outside of that, replace Drive Drivers ,reinstall OS ETC....

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It's pretty common knowledge that ALL 75GXP's potentially have problems. It is now interesting to note that the 60GXP also is now starting to exhibit the same problems in many large RAID installations (that use FC to IDE type controllers).

My recommendation:

1) Back up your data off the GXP if you can.

2) Remove it from your computer and SLAM IT against a hard surface.

3) Ship it in for an RMA and hope you get a 120GXP and it also doesn't have problems.

Best regards,

John

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It's pretty common knowledge that ALL 75GXP's potentially have problems.  It is now interesting to note that the 60GXP also is now starting to exhibit the same problems in many large RAID installations (that use FC to IDE type controllers).

My recommendation:

1) Back up your data off the GXP if you can.

2) Remove it from your computer and SLAM IT against a hard surface.

3) Ship it in for an RMA and hope you get a 120GXP and it also doesn't have problems.

Best regards,

John

If it's obviously damaged from handling (dents, nicks, damaged labels), IBM could refuse to honor the RMA, as drive abuse voids the warranty.

You'll likely either get another 75GXP or 60GXP as an RMA, as by all accounts there is plenty of stock left. IBM has no incentive to ship out 120GXP drives as replacements when they can sell them new for more.

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Have you run IBM's diagnostics on the drive?

FWIW, I had two 75GXPs fail. They took out my RAID 0-1 array. After reading about all the problems and the class action suit, I just stuck them out in the garage. IMHO, they are not worth RMAing if you are going to get another problem drive. Time to move on and insure your data is secure.

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One more thing. If you run IBM's diagnostics, do not use your Promise card. Use a standard IDE header. According to the tech I spoke with at IBM, the Promise card may inhibit the diagnostic program.

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Thanks to everyone for all advice offered.

Some additional information:

The power supply is a 300 Watt Powerman FSP 300-60BT which is an AMD approved PS. In addition, I used the ASUS probe software to record the voltages over time and, except for an occasional recorded spike of ? significance (I have a high quality Isobar surge protector), I didn't see much.

I have updated EVERY driver possible. The newest VIA driver has the option of setting the DMA mode for any drive with the "IDETool". The 75 GXP is currently set at UDMA 4. Since updating all the drivers, I have not had any episodes of complete inability to write, as mentioned above - but they tend to be infrequent anyway. I now have approx q20 min errors in the event viewer:

Event Type: Error

Event Source: viadsk

Event Category: None

Event ID: 9

Date: 12/31/2001

Time: 2:05:52 AM

User: N/A

Computer: CC821101-A

Description:

The device, DeviceScsiviadsk1, did not respond within the timeout period.

Data:

0000: 0f 00 10 00 01 00 66 00 ......f.

0008: 00 00 00 00 09 00 04 c0 .......À

0010: 00 01 00 00 00 00 00 00 ........

0018: 52 01 00 00 00 00 00 00 R.......

0020: 00 00 00 00 00 00 00 00 ........

0028: 00 00 00 00 00 00 00 00 ........

0030: 00 00 00 00 07 00 00 00 ........

with the 0018 word offset changing. This is immediately followed with a warning:

Event Type: Warning

Event Source: Disk

Event Category: None

Event ID: 51

Date: 12/31/2001

Time: 2:05:52 AM

User: N/A

Computer: CC821101-A

Description:

An error was detected on device DeviceHarddisk0DR0 during a paging operation.

Data:

0000: 03 00 22 00 01 00 72 00 .."...r.

0008: 00 00 00 00 33 00 04 80 ....3..?

0010: 2d 01 00 00 00 00 00 00 -.......

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0028: 00 00 00 00 00 00 00 00 ........

0030: 00 00 00 00 28 00 00 00 ....(...

0038: 00 0e 00 00 00 00 00 00 ........

0040: 28 00 00 7c 9f da 00 00 (..|?Ú..

0048: 08 00 ..

I now have a new 60 GIG IBM 60GXP (perhaps not the best choice, but cheap at $138 at my favorite local storefront) hooked up as a slave with plans to partition it and then turn it into a master boot disk.

I will experiment tonight and switch with the VIA IDETool to PIO mode 4 and see what happens.

Jack

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whatever you do, do not purchase an ibm hard drive.

i have purchased 6 ibm 60 gb hard drives since 9/21/01. so far, 2 have failed. utterly, catastrophically, without warning or reason. all installed properly with new, state of the art components. you would have to be out of your mind to purchase an ibm hard drive until they step up to the plate on this one.

new years resolution? pull the others out asap and replace with other manufacturers' drives.

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you feel bad? i still have five more in mission critical applications. do you understand what i'm saying? i am going to, in the next week or two, tear out and throw away about $750 worth of brand new hard drives. and i am not a wealthy person.

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Well, in the last 12 hours I've had 33 of these:

Event Type: Error

Event Source: viadsk

Event Category: None

Event ID: 9

Date: 1/1/2002

Time: 10:47:13 AM

User: N/A

Computer: CC221101-A

Description:

The device, DeviceScsiviadsk1, did not respond within the timeout period.

Data:

0000: 0f 00 10 00 01 00 66 00 ......f.

0008: 00 00 00 00 09 00 04 c0 .......À

0010: 00 01 00 00 00 00 00 00 ........

0018: bd 06 00 00 00 00 00 00 ½.......

0020: 00 00 00 00 00 00 00 00 ........

0028: 00 00 00 00 00 00 00 00 ........

0030: 00 00 00 00 07 00 00 00 ........

and 26 of these:

Event Type: Warning

Event Source: Disk

Event Category: None

Event ID: 51

Date: 12/31/2001

Time: 10:48:37 AM

User: N/A

Computer: CC221101-A

Description:

An error was detected on device DeviceHarddisk0DR0 during a paging operation.

Data:

0000: 03 02 22 00 01 00 72 00 .."...r.

0008: 00 00 00 00 33 00 04 80 ....3..?

0010: 2d 01 00 00 00 00 00 00 -.......

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 24 f9 fb 00 00 00 00 .$ùû....

0028: 00 00 00 00 00 00 00 00 ........

0030: 00 00 00 00 28 00 00 00 ....(...

0038: 02 82 00 00 00 00 0b 00 .?......

0040: 28 00 00 7d fc 92 00 00 (..}ü?..

0048: 08 00 ..

They occur whether or not I'm on the machine, when I'm on they result in a transient 5 to 10 second hang. Every driver has been upgraded and I haven't had any of the boot failure hangs recently, but today I'm going to bring the new HD online and see what happens. Fortunately this is a home machine and not 'mission critical'.

Jack

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