I have a question regarding Seagate possibly not honoring a 5-year warranty and am posting it here to get ideas on how I can pursue this.
In September 2003, I bought a new Seagate 15K.3 73GB SCSI drive (model ST373453LW) from Hypermicro for $490. Unfortunately, the drive died yesterday. The data was backed up, so that wasn't a problem. However, I'm having difficulty getting this drive replaced. I went to Seagate's warranty web page to request an RMA, but their page said my warranty expired in December 2003 (3 months after purchase). I think this is an error since, to the best of my knowledge, Seagate has always had 5 year warranties on their SCSI drives (long before they started doing this with ATA and SATA models). I wrote to Seagate, but they just reiterated the expiration date on the web site and said that models bought on or after June 1st, 2004 are covered under a 5 year warranty, but models bought before June 1st, 2004 have just a 1 year warranty. I know I've had 5 year warranties on other Seagate SCSI units purchased before 6/1/2004, so I'm skeptical of the accuracy of this information.
At this point, I'm not sure what to do. I can't get an RMA from Seagate's web site and I'm not getting anywhere with their customer service department (email@example.com). First, does anyone know if Seagate's SCSI drives had just a 1 year warranty in 2003? If so, I'll drop this matter since it's out of warranty. However, if this drive originally had a 5 year warranty (which was my understanding when I bought it), I'd like to return it. Am I stuck with this dead drive or is there something else I can do?