Subject: RE: Regarding Your Seagate Case # 02611920 [ ref:_00D00hhzl._50030Ne2AW:ref ]
Date: Tue, 24 Jul 2012 15:47:08 -0700
Thanks for your follow-up on Support Case #02611920.
Curiously, the eSATA firmware update is indeed available on the Seagate website, at the following URL:
Link to firmware update
Carefully following the instructions outlined in the embedded .pdf, I have successfully upgraded the firmware on my FreeAgent Pro 750. The drive now appears to be functioning as expected via an eSATA connection. I am able to read and write High Definition (HD) video files to and from the drive.
Kindly close out this support ticket, making note of the availability of the firmware update.
> Date: Tue, 24 Jul 2012 16:24:32 +0000
> From: firstname.lastname@example.org
> Subject: Regarding Your Seagate Case # 02611920 [ ref:_00D00hhzl._50030Ne2AW:ref ]
> Thank you for contacting Seagate.
> I understand you are looking for firmware for your external drive.
> The thing is, our regular external drives do not have firmware updates. I understand you have provided some links, which I have taken a look at, and while it may be true some issues may arise while using the drive with eSATA, there are no such thing as a firmware update for the external drive.
> For the time being I would probably suggest you make sure your eSATA drivers are up to date on the computer. I would strongly suggest you get the drivers from your motherboard manufacturer's website as those should be the strongest you can find for your machine.
> If you have any additional questions you may call us during your regional business hours listed below.
> Jean-Philippe D.
> Seagate Tech Support (French/English)
> 8am - 11:30am CT ; 1pm - 6pm CT
> Monday - Friday
> Web: www.seagate.com/support/index.html
> Facebook: http://www.facebook.com/seagatesupport
> Twitter: @AskSeagate