Doug Harrison

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About Doug Harrison

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  1. Doug Harrison

    Seagate SMART values

    Oh, I ran the full SeaTools surface scan. It took several hours to complete on my 80 GB drive, and at the end, it said something to the effect, "No problems found." And that was it. I've never used a terser diagnostics program.
  2. Doug Harrison

    7200.7 Martians?

    How far is the drive from you. Is this noise audible when the drive is inside the case? I agree with what the first guy said. To answer your questions, 3-4 feet, and yes.
  3. Doug Harrison

    Seagate SMART values

    Yeah, I'm coming to the same conclusion. I'm almost regretting trying these SMART programs. I did so only because my 80 GB Seagate really has been dying on me, and SeaTools said it's fine. I wanted to see what the SMART values were, since my WinXP event log had been collecting occasional "bad block" errors for months, then a couple of weeks ago, a "failure prediction" error, something I had never seen before, which sounded a lot like a SMART warning. I had also been experiencing strange, occasional slowness I couldn't attribute to anything, and I recently had a BSOD during the WinRAR phase of my backup process. And I Don't Get BSODs. After all this, it was frustrating for SeaTools to pronounce the drive "OK". The SMART programs at least gave me the reallocated sector count, which was in the hundreds. All these problems have gone away since I replaced it with the new Seagate.
  4. Doug Harrison

    7200.7 Martians?

    My new drive seems to be doing this. At least, there are periods of activity during idle time that don't show up on Sysinternals File Monitor, that have caused me to wonder, "What's making that sound?" It was in fact the hard drive. I haven't yet determined how often this occurs; it doesn't seem terribly often, but I'm going to start paying more attention to it. My new drive came from CompUSA. It's the ST3160023A, 160 GB 7200.7 PATA, firmware 3.01. Seagate says the drive was manufactured in Apr-04, but as I wrote in the thread "Seagate SMART values", I'm curious about the seemingly low firmware revision number. So I'd be interested to hear about the model and firmware of 7200.7 drives which do and don't seem to perform this off-line scan. While it isn't easy to tell when a Seagate drive was manufactured, it might also be interesting to hear when it was purchased. Note that it isn't a very loud noise. If you've never heard your drive seek when it's actually working, it probably won't be useful to learn you've never heard it make the off-line scan noise.
  5. Doug Harrison

    Seagate SMART values

    Now the way I read this, it means that due to your purchase date, you should have a 5 year warranty. Except the retail box stated only a 1 year warranty. I found that FAQ really strange when I was researching this issue a couple of weeks ago. I'm not aware any Seagate retail boxes state a 3 year warranty. At least none currently in the local stores do, nor did the one I bought back near the beginning of the year. But now that you mention it, I think you're right. The "if purchased after" part would appear to supersede the "even if" part, and the latter bit doesn't say anything about 1-year warranties or Jun-1. On the other hand, the "5-year Warranty Press Release" document here (5-Year Warranty) says: So this document and the FAQ are in conflict. Maybe I'll give Seagate another call...
  6. Doug Harrison

    Seagate SMART values

    You may get lucky. It all depends on how long the drive has been sitting in a warehouse or on a CompUSA shelf. Seagate told me drives shipped after 1-Jun-2004 are eligible for the 5 year warranty. Their warranty support web form says my warranty is actually set to expire in Jun-2005, but when I called Seagate, they said my drive was manufactured in Apr-2004, and they'll honor the warranty for a full year from date of purchase regardless. I guess the web form figures most drives will be sold within a couple of months of manufacture date.
  7. Doug Harrison

    Seagate SMART values

    Thanks for the note. I suspected as much, but it's nice to be sure.
  8. Doug Harrison

    Seagate SMART values

    Thanks, but what I really want to know is whether or not what I described in my original message is typical SMART behavior for Seagate drives, and I'm curious about the firmware revision. Hopefully, some other Seagate owners can respond to the questions posed at the end of my original post, and concerning the firmware revision, state approximately when they purchased their drives. Again, the model number is ST3160023A, the 160 GB 7200.7 PATA drive. Like I said, I can live with the shorter warranty on a $60 part. That's not reason enough by itself to return it. But if the SMART behavior is atypical, or they stopped using the firmware 3.01, say, a year ago, then I might want to return it.
  9. Doug Harrison

    Seagate SMART values

    I have a Seagate ST380013A 7200.7 80 GB drive, which has started to go bad. I'm going to have it replaced under warranty, but in the meantime, I decided to take advantage of the CompUSA sale last week and bought a new ST3160023A 160 GB 7200.7 for $60. I thought I'd be getting one with the new 5 year warranty, but according to the Seagate website, this drive isn't eligible. I spoke to a support person, and she said the drive was shipped in Apr-2004, and only drives shipped after 1-Jun-2004 are covered. Oh well. I can live with the shorter warranty, but while investigating the old, failing drive, I became familiar with several SMART monitoring programs. I know you can't necessarily take SMART values at face value, but Seagates appear to be oddballs compared to Maxtors and WDs I have. For example, the new drive reported the following shortly after I copied partitions from old to new: Attribute-Raw-Status-Value-Worst-Threshold Raw Read Error Rate-25,711,572-OK-77-75-6 Seek Error Rate-25,112-OK-100-253-30 A couple of days later, I observed: Raw Read Error Rate-187,680,935-OK-75-71-6 Seek Error Rate-2,303,555-OK-63-60-30 Notice the big change in the computed values of the Seek Error Rate. I thought I had determined the raw values of these two attributes are always increasing, like a counter of plain old reads and seeks would, not necessarily errors, as the drive appears to be working great, but now I find these values: Raw Read Error Rate-162,377,476-OK-78-71-6 Seek Error Rate-2,743,601-OK-64-60-30 Notice the Raw Read Error Rate raw value has gone down, and the computed value has increased. Then again, the Seek Error Rate has increased, but the computed value has improved. So, I can't make any sense out of these numbers, and while I know I'm not necessarily intended to make sense out of them, I'm a little concerned with the Seek Error Rate going from 100 to 60. In addition, the Seagate values seem to vary much more dynamically than my other drives, albeit drives from other manufacturers. I'm just wondering what other people observe their Seagates to do using programs like HDD Health and Disk Checkup. Finally, my new ST3160023A has firmware revision 3.01. I've seen people talk about firmware 3.06 and later, but only a couple of references to 3.01. Is this any reason for concern? I mean, I don't want to settle for an old drive with outdated firmware with flaky SMART behavior, if that's in fact what this is, on top of getting the 1 year warranty, though the drive is currently working great.
  10. Doug Harrison

    D740X seek sound

    I recently installed a Maxtor D740X 40 GB drive, and it's quite fast and apparently working fine. I have a question about the way it sounds while seeking. The predominant sound is a dull sort of grind, which I consider normal, though louder than expected. However, there is a second, sharper, clicking sort of noise which occurs maybe 5-10% of the time while seeking (usually heavily seeking) in the first "mode". This is the first drive I've had to do this, and the clicking doesn't occur at any other time. Does anyone else hear this? Anyone know what it is?