RE: Salvation Data (http://www.salvationdata.com)
Purcahsed their Maxtor HDD Firmware Repairer Pro Utility after trying their Demo version for the 2BH020 (low profile Maxtor drive). The thing is we have a $13,000 unit we use to repair the typical maintenance track issue with these drives however there are a few that we do not have proper maintenance track data for. We tried this utility on one of the drives our system didn't have the specific maintenance track data we could rewrite. We were extremely skeptical but after running it on this 20GB Maxtor (had to run it twice), it only took a couple seconds, didn't appear to have done much but what do you know, once we rebooted the drive was now not detected as it's alias and we were able to get it to function normally!
So we said, wow, this program does work and purchased the program. We had to setup a Western Union money transfer since they said their credit card processing software wasn't working or something.
We buy the program and have 4 Maxtor low profile drives, all with maintenance track problems just like the 2BH020 we fixed successfully with their demo version. The drives for the most part, except 1 were 40GB "Aries 64K" models. Each could not be fixed by our system because we didn't have the correct maintenance track files to rewrite. If you don't have the correct file, the unit will not allow you to rewrite the maintenance track or firmware.
Anyway, we jumpered the drives in "safe mode" to accept factory commands as according to the manual for this drive as we had to do with the 20GB we tested their demo version on. Low and behold, although their dongle is connected, com port enabled, followed the instructions to a "t", the program doesn't even communicate with any of these drives. We even tried it on a good drive and it doesn't communicate! We then tried jumpering it as "master", then tried safe mode jumper configurations as listed for other Maxtor drives. This program is useless! We emailed their sales and technical support and NEVER GOT ANY RESPONSE, they just kept quiet. We told them everything we did and were doing, step by step and asked told them we would like to know if there is anything we are doing wrong because it is not even communicating properly with these drives.
Still to this day, about a couple of months later, no response! My question is has anyone else used or is using this program? Are there any tricks to get it to work or did they just make a functional demo for that one model to suck people in?
Any thoughts on this would be extremely appreciated!
My email address is email@example.com