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Everything posted by Caithleanne

  1. Caithleanne

    Data Recovery

    Though the above may sound like an advertisement, I recommend you write to Darren if you do have a problem with your drive. In another thread I lashed out at Maxtor for basically telling us to jump in the lake after my husband's 120 Gb 18 month old hard drive failed without a warning as older drives tended to (the so-called soft errors.) He freaked out as that drive contained 5 years worth of informnation, projects and other stuff that had just been stored on it from a collection of several other older drives as a backup. He wrote to the email address in the post above and Darren gave him some good advice that actually worked, completely free of charge! We have been able to recover all the data before the Maxtor drive finally died. So, write to him if you have a problem... It doesn't cost anything to write. Needless to say perhaps, but I am giving Maxtor a big miss for my next drive purchases and advise everyone that considers getting new drives to go with the newer technology if your computer can handle it of SATA at 10,000 or 15,000 RPM or if not, to go SCSI. EIDE is notoriously unreliable. The army would not touch it, so why should we?
  2. Caithleanne

    Maxtor DiamondMax Plus 9

    You may be right, perhaps a test of the serial number would yield the final say on the matter. But ... I am not really after a replacement of this particular drive. To them any new drive is probably just $20 out of their pockets but to me sending this drive to them is tantamount to giving up on recovering the treasure of data on that drive. Most people don't realize it, nay, have no clue about the sheer size of what a 120 Gb actually represents save to say that just a few years ago one single 600 Mb CD was enough to house the entire Encyclopædia Britannica. A 120 GB Hard Drive is equivalent to 400 CDs. Many people fil such disks up with utter crap... movies and noise... That content hardly deserves the name "information", even if one can reduce it to bits and bytes. The type of data I lost was research and development, designs and programming that had just been ported over to that drive from a number of other sources to be archived. Alas, the drive died before that could be done and the other drives are no longer available. Maxtor';drives therefore can no longer be trusted to be data carriers because they simple don't carry the data long enough anymore. Maxtor is unwilling to provide a service that they - of all people - should be best at, namely data recovery. They have all the facilities at their premises, don't they? Or do they? Perhaps there are no more clean rooms at Maxtor headquarters, or a productiuon facility or anything technical for that matter or God forbid; an R & D department? For all we know all of that skill, technology and the entire production environment has been shipped out already in the never-ending corporate quest to finalize the destruction of America's industrial heartland by outsourcing everything under the sun... (look at the "made in..." label) to end up with only a service and helpdesk staffed by technical and social incompetents. To such people I cannot and will not trust my data, even if the hard drive is irreparably broken.
  3. Caithleanne

    Maxtor DiamondMax Plus 9

    Three strikes and you're out, so the law goes in California. With Maxtor's Diamond Max Plus 9 - 120 GB drive it is more like three clicks and it's dead.... after barely one year and a half !! How about that? This is what happened while booting win2K last night. As it was about to display its login window, all activitity suddenly ceased, three clicks were heard, the screen went black and the computer rebooted. The next line said it all... Boot Device Failure. Since then the computer will not even boot with the floppy as the first boot device unless one disconnects the hard drive physically. After unleashing the diagnostic utility I was given the Error Code 'de669171' clearly a double hex word with some interesting meaning to the Maxtor Crowd but gibberish to everyone else. A phone call to Maxtor about a replacement of the drive and/or recovery of the data yielded the most polite equivalent of directions to a place where the sun don't shine I ever heard... Despite the fact that the Maxtor web pages clearly state a 3 year warranty period for the Diamond Max Plus 9 series of 120 GB and higher, that apparently does not apply to my drive which was "manufactured" in Malaysia on Nov 21, 2002. If it was an isolated incident I would leave it at that. But it isn't unfortunately. Last year my server's 60 GB Maxtor hard drive crapped out under the exact same circumstances; clicks and instant death. It seems like "the Click of Death" that besieged and nearly bankrupted Iomega several years ago is back again and doing much more damage this time around as a direct result of the much larger drive capacities. And that is where I think the entire problem lies with Maxtor's high failure rate mentioned earlier in this thread. It is my hypothesis that they are producing one type of drive which if it passes all tests will be sold as a 200 GB drive but as others of the same "breed" fail more and more tests they will be downscaled 160 GB, 120 GB, 80 GB and 40 GB drives respectively and burned-in accordingly. So... The lower the capacity of the drive, the higher the chance of failure in the near future... The fact that the 40 gig drive failed in 8 months and the 120 Gb drive in a year and a half lends credence to this hypothesis. In military and aeronautics applications all these drives except the 200 GB drive would be rejects and trashed. But it is indeed very lucrative to pawn them off to the "consumer". I am pretty sure most of the commercial manufacturers follow pretty much the same line but Maxtor towers over them all with their shocking failure rate, and, if the rotten attitude of their support department is anything to judge them by, this company is in deep, deep trouble. Rudeness and an abandonement of the customer are a sure sign of a company in dire straits. Caith