Three strikes and you're out, so the law goes in California.
With Maxtor's Diamond Max Plus 9 - 120 GB drive it is more like three clicks and it's dead.... after barely one year and a half !! How about that?
This is what happened while booting win2K last night.
As it was about to display its login window, all activitity suddenly ceased, three clicks were heard, the screen went black and the computer rebooted.
The next line said it all... Boot Device Failure.
Since then the computer will not even boot with the floppy as the first boot device unless one disconnects the hard drive physically. After unleashing the diagnostic utility I was given the Error Code 'de669171' clearly a double hex word with some interesting meaning to the Maxtor Crowd but gibberish to everyone else.
A phone call to Maxtor about a replacement of the drive and/or recovery of the data yielded the most polite equivalent of directions to a place where the sun don't shine I ever heard...
Despite the fact that the Maxtor web pages clearly state a 3 year warranty period for the Diamond Max Plus 9 series of 120 GB and higher, that apparently does not apply to my drive which was "manufactured" in Malaysia on Nov 21, 2002.
If it was an isolated incident I would leave it at that. But it isn't unfortunately. Last year my server's 60 GB Maxtor hard drive crapped out under the exact same circumstances; clicks and instant death. It seems like "the Click of Death" that besieged and nearly bankrupted Iomega several years ago is back again and doing much more damage this time around as a direct result of the much larger drive capacities.
And that is where I think the entire problem lies with Maxtor's high failure rate mentioned earlier in this thread. It is my hypothesis that they are producing one type of drive which if it passes all tests will be sold as a 200 GB drive but as others of the same "breed" fail more and more tests they will be downscaled 160 GB, 120 GB, 80 GB and 40 GB drives respectively and burned-in accordingly. So... The lower the capacity of the drive, the higher the chance of failure in the near future... The fact that the 40 gig drive failed in 8 months and the 120 Gb drive in a year and a half lends credence to this hypothesis. In military and aeronautics applications all these drives except the 200 GB drive would be rejects and trashed. But it is indeed very lucrative to pawn them off to the "consumer".
I am pretty sure most of the commercial manufacturers follow pretty much the same line but Maxtor towers over them all with their shocking failure rate, and, if the rotten attitude of their support department is anything to judge them by, this company is in deep, deep trouble. Rudeness and an abandonement of the customer are a sure sign of a company in dire straits.