At the end of March, I tried to get an RMA from Seagate for a problematic ST3200826A drive. The online form said my drive's serial number has "Uknown" warranty status. So I emailed them a request with the same information. They repeated the statement that the drive has "Uknown" warranty status, and asked me to send images of the drive.
I sent them images of the drive, and they said they would get back to me. The last email I received from them was on March 30. It's been nearly a month, and no word. I contacted them on April 4 and 11, requesting a status update. Still no response.
About five minutes ago I went to their website, and submitted a new email (explaining the situation).
At this point, I am quite frustrated. This drive was a retail purchase from Circuit City. The drive is supposed to have a five year warranty---I haven't even owned it for a year. In fact, I received a rebate directly from Seagate when I purchased this drive! (Obviously, they must have some documentation on this particular drive.)
I just wanted to know (1) if anybody else has had an experience like this and (2) wanted everyone else to know what you might have to go through if RMA'ing a Seagate drive. I think that it is entirely too much to ask of a customer to take photos of a drive (they should have sufficient documentation on every drive that has left their factory). Even worse is waiting nearly a month with no reply. Lucky for me, this is a "spare" drive, but if this were a production drive, I would be extremely unhappy. This just doesn't feel like good customer service to me.