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Posts posted by Mighty_Miro_WD

  1. On 12.11.2016 г. at 0:37 PM, Hadi Ahn said:

    Thanks MM,

    3) Can I use WD Backup to backup my NAS WD to a NON-WD drive/device like  to another PC ? 

    You are always welcome, Hadi Ann! :)

    Unfortunately you won't be able to use the software to backup on non-WD devices, but you can check if the other manufacturer has its own backup tool you can use. :)


  2. Hi @Hadi Ahn!


    These are pretty interesting questions you have, so I'll try to help you out as much as possible. 


    1. The NAS has its own app called Anti-Virus Essentials, which you can download and install for free and will allow you to protect your data in such situations. Here's a KB article with more information about the app and a guide on how to install it too:



    Once the device finds any viruses, you can choose either to delete or quarantine the file. Also, you can choose to ignore it as well if you want. You can take a look at this KB article about how to exactly do that:



    2. As long as you're the admin you can add or change the users password of any share and by doing so - you can access the information on their share. For more information you can take a look at the manual of the specific device, for instance this is the one of WD My Cloud Mirror, more specifically on page 22:



    3. Yes, there are few backup programs you can download and use for free from our website, like WD Backup, Acronis True Image WD Edition for example.



    Hope this helps a bit and feel free to ask any questions you may have. :)

    • Like 1

  3. Hi @Mubasshir and welcome to the forum! :)

    For a portable external drive you can take a look at WD Elements and WD My Passport Ultra. They both are very good and reliable drives, and the only difference between them is that the second one is hardware encrypted and password protected while the first one is not. Here's a link you if want to take a look:

    WD Elements - http://www.wdc.com/en/products/products.aspx?id=470
    WD My Passport Ultra - http://www.wdc.com/en/products/products.aspx?id=1490

    Cheers! :)

  4. Hi @coyote!

    Since you're looking for a fast HDD you can take a look at WD Black is the performance drive in. It has good features such as a built-in dual-core CPU that makes the drive great for multitasking. It is designed for heavy gaming, big workloads and intensive file usage. It has 5 years limited warranty and it's mostly used in gaming computers or editing machines. Here's a link if you want to check it out:


    Other than that, you can take a look at WD Blue SSHD as well. It has 8GB of NAND flash and is self-learning, moving the most accessed files to the flash and the least accessed are kept on the HDD. Basically you'll be able to see faster system boots, faster loading times of all the information stored on the 8GB, but other than that it will perform at a regular drive speed. Here's a link:


    Hope this helps and feel free to ask any questions you may have. :)

  5. I took the drive to the technician and told me that the drive is fine and that he checked it with a diagnostic tool. How is this even possible? Is it possible that different diagnostic tools show other results? Or could it be that the technician did a sector analysis but not a read/write test? I am confused. I will go there today and be present at the diagnostic tool that the technician used and we will do it again together and tell him about what I did but this is odd.

    Any suggestions?

    Hi @apostolis21!
    Iagree with the others on this topic - the manufacturer tools are the best indicator of the HDD health because these programs are tuned to the specific firmware of the drives. Since the DLG gave you an error, then it will be best and I'd recommend to contact our support and replace the unit with a new one. Here's a link you can use to do that:
    Hope this helps and best of luck!

  6. I should have mentioned it's a Seagate Barracuda 2 TB (ST2000DM001) drive, and I actually also tried it connected directly to the computer via internal SATA cables and the BIOS only reported the drive as "unknown" - should I try it on a different computer?


    Yes, try it on a different computer .
    As for te suggested PCB swap, you can try to do so if you want, but I won't recommend it. I'm not saying that only because this is not a recommended operation in general, but mostly because that the risk of damaging the drive further is too big and that the chance of finding an exact match of a PCB is really low due to the differences in firmware over the years.

  7. Hi there.

    Can you see the drive in BIOS? If you don't, then remove it from the enclosure I would suggest to try the basic troubleshooting steps and try a different USB cable, different port of the motherboard and if none of these work - to plug it in a different computer and see if it gets recognized there.

    If it doesn't help, then contact a data recovery company and see if your information can be retrieved from the drive, and keep in mind that the more you use the drive and try to repair it, the worse the damage and the extraction of files may become. Here's a link with the WD recovery partners you can take a look at if you want:

    Let me know how it went.

  8. As far as I know, all hard drives report the current temperature (in hexadecimal) in low order byte of the temperature raw data. However some drives seem to also report the temperature (in decimal) in the "value" field, and what looks like the historical maximum temperature in the "worst" field.

    For example my seagate drives look like they report the actual temperature in the "value" and "worst" fields, but my WD and Hitachi drives seem to just use some kind of generic health value that counts down in those fields.

    So just wondering, is there a way to get the historical maximum operating temperature from smart for all drives. Or is it only certain drives (like some Seagates) that provide this smart info?

    Hi there!

    That is a very interesting question. I will do a little research about it and update you as soon as possible.

    There's a WD rep in the forums, perhaps he can weigh in on this query.

    P.S. Thank you for mentioning me @Brian! :)

  9. Hi there @uart!

    I agree with @slyphnier about the S.M.A.R.T. attributes so I would suggest to replace the drive if possible, or to be cautious when you use it and don't leave unbackedup data on it.

    As for the results, the 05 Reallocated Sector Count attribute is basically the invisible bad sectors that have been swapped with reserve sectors. These sectors are no longer visible to your operating system and as such can't cause any more problems, but they're quite big in number and a drive which has many reallocations is more likely to fail. So if they continue to increase you should be worried.

    Hope this helps.

    Cheers! :)

  10. That's strange... If the newer WD Black is that significantly louder compared to the older one you have (actually it's normal to be slightly noisier, but not more than 1 or 2 dB like the spec sheets of both drive suggest) you may contact our phone support and see if a RMA could be arranged for the WD3003FZEX:


    Other than that the S.M.A.R.T. logs look good, and the temps are good since the Black drive is OK within 5 and 55°C.

  11. thanks for reply...

    here the test result so far


    CrystalDiskMark 4.1.0 Shizuku Edition x64 © 2007-2015 hiyohiyo

    Crystal Dew World : http://crystalmark.info/


    * MB/s = 1,000,000 bytes/s [sATA/600 = 600,000,000 bytes/s]

    * KB = 1000 bytes, KiB = 1024 bytes

    Sequential Read (Q= 32,T= 1) : 173.399 MB/s

    Sequential Write (Q= 32,T= 1) : 168.363 MB/s

    Random Read 4KiB (Q= 32,T= 1) : 2.345 MB/s [ 572.5 IOPS]

    Random Write 4KiB (Q= 32,T= 1) : 2.165 MB/s [ 528.6 IOPS]

    Sequential Read (T= 1) : 169.889 MB/s

    Sequential Write (T= 1) : 168.609 MB/s

    Random Read 4KiB (Q= 1,T= 1) : 0.805 MB/s [ 196.5 IOPS]

    Random Write 4KiB (Q= 1,T= 1) : 2.170 MB/s [ 529.8 IOPS]

    Test : 1024 MiB [R: 8.2% (229.1/2794.4 GiB)] (x5) [interval=5 sec]

    Date : 2015/07/07 15:34:14

    OS : Windows 7 Ultimate SP1 [6.1 Build 7601] (x64)

    WinDLG 1.28 Log... they didnt leaving detailed log .

    Test Option: QUICK TEST

    Model Number: WDC WD3003FZEX-00Z4SA0

    Unit Serial Number: WD-WCC####

    Firmware Number: 01.01A01

    Capacity: 3000.59 GB

    SMART Status: PASS

    Test Result: PASS

    Test Time: 20:36:48, July 06, 2015

    Test Option: EXTENDED TEST

    Model Number: WDC WD3003FZEX-00Z4SA0

    Unit Serial Number: WD-WCC####

    Firmware Number: 01.01A01

    Capacity: 3000.59 GB

    SMART Status: PASS

    Test Result: PASS

    Test Time: 02:36:08, July 07, 2015

    You're welcome! :) All the results look good to me, and since all of them confirm that the drive is healthy and no bad sectors or errors were found you can keep using the drive. As for the S.M.A.R.T. attributes, you can see the details by selecting the drive, then right click and lastly selecting "Show SMART Drive Info".
    Just out of curiosity, did the grinding sound appears when you start a test with the other programs or it only appears with the DLG tool?

  12. Hi there @milindsaraswala!

    Since the drive is getting hot when you connect it to a system, and you cannot access the data stored on it I would suggest to contact a data recovery company and see if your information can be retrieved from the HDD. Furthermore, I recommend you not to plug and try to extract your information because the more you use the drive and try to repair it, the worse the damage and the extraction of files may become.

    Hope this helps and best of luck!