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About Mighty_Miro_WD

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    Vendor Rep - WD
  • Birthday 08/03/85
  1. You are always welcome, Hadi Ann! Unfortunately you won't be able to use the software to backup on non-WD devices, but you can check if the other manufacturer has its own backup tool you can use. Cheers!
  2. Hi @Hadi Ahn! These are pretty interesting questions you have, so I'll try to help you out as much as possible. 1. The NAS has its own app called Anti-Virus Essentials, which you can download and install for free and will allow you to protect your data in such situations. Here's a KB article with more information about the app and a guide on how to install it too: http://products.wdc.com/support/kb.ashx?id=SQzm9Y Once the device finds any viruses, you can choose either to delete or quarantine the file. Also, you can choose to ignore it as well if you want. You can take a look at this KB article about how to exactly do that: http://products.wdc.com/support/kb.ashx?id=wl9xIR 2. As long as you're the admin you can add or change the users password of any share and by doing so - you can access the information on their share. For more information you can take a look at the manual of the specific device, for instance this is the one of WD My Cloud Mirror, more specifically on page 22: http://products.wdc.com/support/kb.ashx?id=MkNYBK 3. Yes, there are few backup programs you can download and use for free from our website, like WD Backup, Acronis True Image WD Edition for example. http://products.wdc.com/support/kb.ashx?id=HBkvrQ Hope this helps a bit and feel free to ask any questions you may have.
  3. Hi @Mubasshir and welcome to the forum! For a portable external drive you can take a look at WD Elements and WD My Passport Ultra. They both are very good and reliable drives, and the only difference between them is that the second one is hardware encrypted and password protected while the first one is not. Here's a link you if want to take a look: WD Elements - http://www.wdc.com/en/products/products.aspx?id=470 WD My Passport Ultra - http://www.wdc.com/en/products/products.aspx?id=1490 Cheers!
  4. Hi @coyote! Since you're looking for a fast HDD you can take a look at WD Black is the performance drive in. It has good features such as a built-in dual-core CPU that makes the drive great for multitasking. It is designed for heavy gaming, big workloads and intensive file usage. It has 5 years limited warranty and it's mostly used in gaming computers or editing machines. Here's a link if you want to check it out: http://products.wdc.com/support/kb.ashx?id=ruDa2L Other than that, you can take a look at WD Blue SSHD as well. It has 8GB of NAND flash and is self-learning, moving the most accessed files to the flash and the least accessed are kept on the HDD. Basically you'll be able to see faster system boots, faster loading times of all the information stored on the 8GB, but other than that it will perform at a regular drive speed. Here's a link: http://products.wdc.com/support/kb.ashx?id=IRyUSY Hope this helps and feel free to ask any questions you may have.
  5. Hi @foler! I'm sorry to hear about what happen, I know this could be extremely unpleasant situation. Unfortunately sometimes drives could be DOA indeed, but there will be no problem to contact our support so you can send them back to us and get two replacement units: http://products.wdc.com/support/kb.ashx?id=7F97k5 Hope this helps and best of luck!
  6. Hi @apostolis21! Iagree with the others on this topic - the manufacturer tools are the best indicator of the HDD health because these programs are tuned to the specific firmware of the drives. Since the DLG gave you an error, then it will be best and I'd recommend to contact our support and replace the unit with a new one. Here's a link you can use to do that: http://products.wdc.com/support/kb.ashx?id=4vZvnF Hope this helps and best of luck!
  7. Hi @lockheed! That parameter in particular indicates the count of errors that could not be recovered using hardware ECC. Having in mind that the raw value of uncorrectable sectors is increased between the first and the second test I would suggest to RMA the drive and get a replacement. Hope this helps and best of luck!
  8. Yes, try it on a different computer . As for te suggested PCB swap, you can try to do so if you want, but I won't recommend it. I'm not saying that only because this is not a recommended operation in general, but mostly because that the risk of damaging the drive further is too big and that the chance of finding an exact match of a PCB is really low due to the differences in firmware over the years.
  9. Hi there. Can you see the drive in BIOS? If you don't, then remove it from the enclosure I would suggest to try the basic troubleshooting steps and try a different USB cable, different port of the motherboard and if none of these work - to plug it in a different computer and see if it gets recognized there. If it doesn't help, then contact a data recovery company and see if your information can be retrieved from the drive, and keep in mind that the more you use the drive and try to repair it, the worse the damage and the extraction of files may become. Here's a link with the WD recovery partners you can take a look at if you want: http://products.wdc.com/support/kb.ashx?id=F1aWck Let me know how it went.
  10. Hi there! That is a very interesting question. I will do a little research about it and update you as soon as possible. P.S. Thank you for mentioning me @Brian!
  11. Hi there @uart! I agree with @slyphnier about the S.M.A.R.T. attributes so I would suggest to replace the drive if possible, or to be cautious when you use it and don't leave unbackedup data on it. As for the results, the 05 Reallocated Sector Count attribute is basically the invisible bad sectors that have been swapped with reserve sectors. These sectors are no longer visible to your operating system and as such can't cause any more problems, but they're quite big in number and a drive which has many reallocations is more likely to fail. So if they continue to increase you should be worried. Hope this helps. Cheers!
  12. You're always welcome mate! Feel free to ask any questions you may have on a PM. Cheers!
  13. I think the sound is a normal one for a Black hard drive and you have nothing to worry about. As for the slightly louder sound, it's normal to be a little bit noisier since it's a bigger 3TB drive.
  14. That's strange... If the newer WD Black is that significantly louder compared to the older one you have (actually it's normal to be slightly noisier, but not more than 1 or 2 dB like the spec sheets of both drive suggest) you may contact our phone support and see if a RMA could be arranged for the WD3003FZEX: http://products.wdc.com/support/kb.ashx?id=5TVP1D Other than that the S.M.A.R.T. logs look good, and the temps are good since the Black drive is OK within 5 and 55°C.
  15. You're welcome! All the results look good to me, and since all of them confirm that the drive is healthy and no bad sectors or errors were found you can keep using the drive. As for the S.M.A.R.T. attributes, you can see the details by selecting the drive, then right click and lastly selecting "Show SMART Drive Info". Just out of curiosity, did the grinding sound appears when you start a test with the other programs or it only appears with the DLG tool?