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HELP! EXTERNAL HDD (WD ELEMENTS 1TB) UNABLE TO READ IN WIN7

EXTERNAL HDD (WD ELEMENTS 1TB

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#1 eljhaye.banao

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Posted 05 April 2014 - 09:18 PM

I need help on how to configure my WD 1TB external HDD. once i plugged in the drive it's not showing in my computer. when i tried going to diskmgmt.msc, changed the volume letter an it works but after deleting/moving some items in my desktop, it froze up and could not recognise the device anymore. also right after unplugging the drive, getting an error 'need to reformat the drive'.  thanks in advance.


#2 Brian

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Posted 06 April 2014 - 07:46 AM

Is it new? I'd run WDs smart tools and check for drive errors.

Brian

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#3 continuum

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Posted 07 April 2014 - 06:23 PM

Sounds like a hardware issue on the drive end. If it locks up in WD Smarttools then it's probably time to RMA it if it's still under warranty.





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