I have owned a lot of different SSD from Intel, OCZ, and Samsung. A couple weeks ago I experienced my 2nd failure, this time a Sammy 250GB 840 EVO. I have never RMA anything with Samsung before and am unsure how long it should take. My drive has been away for over two weeks and I haven't heard anything just confirmation it was received. I asked a rep and was told it can take up to 21 days. Anyone else have an experience so I know what to expect?
samsung RMA experience
Posted 25 October 2013 - 08:42 PM
Posted 26 October 2013 - 05:01 PM
Odd. I had two Samsung SSD failures, one just a month ago. In the first case, a new 830 was shipped second day air almost as soon as Samsung received my failed drive. In the last case, Samsung literally shipped a new 840 Pro the *instant* they received tracking info from my RMA--and they used Fedex Next-day Air morning delivery!
Maybe the 5 year warranty drive owners get VIP service.
Edited by dietrc70, 26 October 2013 - 05:02 PM.
Posted 28 October 2013 - 07:30 PM
I think I finally got something happening. I called today and was told the replacement would ship at the latest tomorrow. A refurb replacement for a 2 month old drive
Posted 25 November 2013 - 08:26 AM
Maybe it depends on teh country, may experience with Samsung HDDs are very bad, took 5-7 weeks. Now Seagate ist the supporter for Samsung-HDDs, it don´t took one week
One reason why I now stay away from Samsung-components.
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