[swalsh2333]

Beenthere, on 01 March 2012 - 12:52 PM, said:

It makes you wonder if Plextor really knows what the deal is on benches or not? Why would they state that Mac numbers are lower, yet SR thinks the numbers of representative of the drives real performance? Very strange.

What Plextor told me was that certain manufacturers that aren't Mac certified are not able to take advanatage of all of the features. Please read Plextors response below.

"Scott, although the RMA has been created, it appears that your return request is past the 14 day grace period which would disqualify you for a refund. According to your invoice, the purchase was made on the 3rd of this month and the date on your initial email in regards to this issue is 2/23/2012. Please click on the link below for our full return policy.

http://shop.plextora...cas.com/returns

Regardless, your PX-512M3S is still covered against any hardware defects for 5 years from the original purchase date. Also, please be sure to contact our technical support center for assistance with any technical issues that you may have. For Mac OSX, Apple has decided to not include support for any hardware which has not been Mac certified. This includes, but is not limited to, the option to enable TRIM, which can affect your SSD's performance. Please click on the link below for instructions on getting around this."

BTW...I didn't receive the drive until the 14th of Feb.

This post has been edited by swalsh2333: 01 March 2012 - 01:43 PM

[Kevin OBrien]

Enabling TRIM is a pretty easy fix:

http://www.groths.org/?page_id=322

That shouldn't affect your short-term performance though.. that is more about maintain performance under certain long-term situations.

[Beenthere]

I guess Plextor doesn't know the lifetime value of a customer?

IMO this info. should be CLEARLY stated every where so Mac customers do not enclounter the situation that you did. It's bad business to not clearly highlight this info. prior to sale IMO.

This post has been edited by Beenthere: 01 March 2012 - 05:02 PM

[swalsh2333]

Beenthere, on 01 March 2012 - 04:59 PM, said:

I guess Plextor doesn't know the lifetime value of a customer?

IMO this info. should be CLEARLY stated every where so Mac customers do not enclounter the situation that you did. It's bad business to not clearly highlight this info. prior to sale IMO.

Amen! When you advertise a product, list specs on that product, say that product is Mac compatible, why should you have to think that those specs don't apply to that product. Don't they have an obligation?? And then after a legitimate buyer brings that to your attention you would think they would do the ethical thing and make the info that they have readily available, available to the general public. Unless your intentions is to decieve the public, get the product into the hands on the consumer and then hide behind your return policy which shouldn't apply to false advertising. The drive isn't defective, I didn't just change my mind, I simply want what I thought I paid for. Whats this world coming to.

[Beenthere]

^^^ In fact the Federal Trade Commission may require any mfg. to post notice such that the Mac has different technical performance specifications than what is being advertised? I'd certainly check with the FTC to see if this is a requirement in the U.S.

[swalsh2333]

Beenthere, on 03 March 2012 - 04:00 PM, said:

^^^ In fact the Federal Trade Commission may require any mfg. to post notice such that the Mac has different technical performance specifications than what is being advertised? I'd certainly check with the FTC to see if this is a requirement in the U.S.

WOW! Very interesting. When I have a minute or two I will do some research. To me this is really no different then the class action lawsuit that Honda Motor is facing for advertising gas mileage specs on their Civic Hybrids that apparently weren't true. If a company advertises specs, the consumer should be able to duplicate those specs under the same conditions. You shouldn't be told oh sorry those specs don't apply to you and there is nothing we're going to do to make it right. "Sorry.....you bought the product......can't help you now"

Thanks again for your feedback.

[cyberstorm]

swalsh2333, on 01 March 2012 - 01:43 PM, said:

What Plextor told me was that certain manufacturers that aren't Mac certified are not able to take advanatage of all of the features. Please read Plextors response below.

"Scott, although the RMA has been created, it appears that your return request is past the 14 day grace period which would disqualify you for a refund. According to your invoice, the purchase was made on the 3rd of this month and the date on your initial email in regards to this issue is 2/23/2012. Please click on the link below for our full return policy.

http://shop.plextora...cas.com/returns

Regardless, your PX-512M3S is still covered against any hardware defects for 5 years from the original purchase date. Also, please be sure to contact our technical support center for assistance with any technical issues that you may have. For Mac OSX, Apple has decided to not include support for any hardware which has not been Mac certified. This includes, but is not limited to, the option to enable TRIM, which can affect your SSD's performance. Please click on the link below for instructions on getting around this."

BTW...I didn't receive the drive until the 14th of Feb.

Just to trow my 2 cents into the mix about your situation.

I dont know the exact rules for your country, but irregardless of what a customer representative says, they must follow the law in the country you bought it. For me, Denmark, we have a full 14 days return policy, from the day we received it, not the day we ordered it.

So, if I had been in your shoes, my response would have sounded something like the following (maybe a bit overdramatized, but to get the idea):

Quote

Dear Plextor,
I have received your letter, and apparantly, you have refused to refund the drive, as it does not perform to the specs advertized.
I will have to remind you, that the law in Denmark qualifies for a 14 days full refund, from the day I received the drive (14.02.2012), and today 23.02.2012 is clearly within that bound.

If you still refuse to follow the law, I will have no recourse, than to send the drive back, and make a report to the police and bank, for criminal fraud, and then backtransfer any and all monies paid to your company.

If I hear anything but 'YES, SIR', (and allow a RMA for a full refund) the above will be set in motion.

Regards.

For this to work, you obviously have to have used a credit card. Banks can transfer funds back, and Banks do file a report with local police authorities regarding matters of fraud. You normally have a 2month grace period, from the day the money were removed from your account.

Hope you get it resolved, because it really sucks to be at the mercy of a company that isnt treating you well.

Best regards : cyberstorm

This post has been edited by cyberstorm: 20 March 2012 - 04:26 AM

[swalsh2333]

cyberstorm, on 20 March 2012 - 04:18 AM, said:

Just to trow my 2 cents into the mix about your situation.

I dont know the exact rules for your country, but irregardless of what a customer representative says, they must follow the law in the country you bought it. For me, Denmark, we have a full 14 days return policy, from the day we received it, not the day we ordered it.

So, if I had been in your shoes, my response would have sounded something like the following (maybe a bit overdramatized, but to get the idea):






For this to work, you obviously have to have used a credit card. Banks can transfer funds back, and Banks do file a report with local police authorities regarding matters of fraud. You normally have a 2month grace period, from the day the money were removed from your account.

Hope you get it resolved, because it really sucks to be at the mercy of a company that isnt treating you well.

Best regards : cyberstorm

In my last correspondence to them via e-mail I explained to how I felt and said I was going to dispute the charges through Visa and they never even responded. It was clear to me they weren't going to do anything. Thanks for the comments. I'm going to cut and paste your response on my next dispute.

This post has been edited by swalsh2333: 20 March 2012 - 11:36 AM